Technology & Operational Risk Prin

Socket.dev; Toronto; On-site; CAD 110,000 - 190,000; Full time

Job summary

Dayforce is leading the charge in technology and operational risk, translating complex system behavior into enterprise risk signals and guiding senior leaders. This senior role focuses on KRIs, resilience, and cross-functional governance across Product, Platform, Cybersecurity, and Operations.

You will drive data-driven risk insights, connect incidents to risk outcomes, and help modernize controls through automation and collaboration with global teams.

Qualifications

• Eight or more years of progressive experience in technology risk or enterprise risk management.
• Strong communication, facilitation, and executive storytelling skills.
• Experience translating complex technical concepts into risk insights for senior leaders.

Responsibilities

• Develop and manage technology and operational risk domains aligned to enterprise risk themes.
• Translate risks into operational risk drivers, failure modes, and measurable indicators.
• Develop KRIs using signals from system performance, incidents, recovery, and third-party dependencies.
• Collaborate with Product, Platform, Cybersecurity, IT Operations to validate risks and ensure ownership.
• Connect incidents and resilience gaps to enterprise risk insights and scenario analysis.
• Support integration of ERM with data sources and dashboards.
• Participate in risk councils and governance forums to challenge assumptions and surface dependencies.
• Lead cross-functional risk initiatives across global teams.

Skills

Communication & storytelling

Influence senior stakeholders

Risk management

Second-line governance

Data-driven decision making

Education

Bachelor's degree in Computer Science, Engineering, Information Systems, Risk Management, Business, or related field

Job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better - Reflects our commitment to employees, customers, partners and communities globally.

About the Opportunity

The Lead, Technology & Operational Risk is a senior individual contributor within Enterprise Risk Management responsible for translating real-world technology and operational signals into measurable enterprise risk insights. This role helps Dayforce better understand how systems are built, changed, operated, recovered, and connected across Product, Platform, Cybersecurity, and Operations.

Operating within the second line of defense, this role provides governance, challenge, integration, and technical credibility while ensuring risk ownership remains with the first-line teams that own products, platforms, services, controls, and remediation. This role contributes to advancing Enterprise Risk Management (ERM) from periodic, narrative-based reporting to more objective, signal-driven risk insights.

What You'll Get to Do

• Support the development and ongoing management of technology and operational risk domains aligned to enterprise risk themes, including platform reliability, data integrity, dependency risk, change risk, service resilience, and operational disruption.
• Translate enterprise risks into operational risk drivers, failure modes, system dependencies, and measurable indicators that reflect how Dayforce systems and processes operate in practice.
• Develop and enhance Key Risk Indicators (KRIs) using objective signals from system performance, availability, incident trends, recovery behavior, change activity, capacity, scaling, observability, and third-party dependencies.
• Partner with Product, Platform, Cybersecurity, IT Operations, and Major Incident Management teams to validate operational risks, confirm appropriate first-line ownership, and ensure risk signals are meaningful, actionable, and tied to business impact.
• Connect major incidents, problem management trends, recurring failure patterns, and resilience gaps to enterprise risk insights, forward-looking indicators, and scenario analysis for high-impact technology risks.
• Support the integration of ERM processes and tooling with operational and engineering data sources, ensuring technical risks are represented consistently in risk taxonomies, risk registers, dashboards, and systems of record.
• Participate in risk councils and governance forums to challenge assumptions, normalize risk scoring, surface systemic dependencies, and provide technically grounded insights for executive and board-level risk discussions.
• Support enterprise-wide risk initiatives across global financial and technology operations.
• Contribute to the development, execution, and continuous improvement of technology and operational risk practices.
• Lead cross-functional initiatives and coordinate with stakeholders across multiple business and technology teams.
• Provide subject matter expertise and recommendations related to control standards and execution practices across multiple regulatory frameworks.
• Support enterprise modernization of controls through automation and monitoring.

Skills and Experience We Value

• Eight or more years of progressive experience in technology risk, operational risk, enterprise risk management, platform engineering, site reliability engineering, infrastructure, technology operations, large-scale SaaS operations, or a related area.
• Strong understanding of distributed systems, cloud platforms, operational resilience, incident management, observability, reliability engineering, service dependencies, change management, and technology failure modes.
• Experience translating complex technical concepts, operational data, system behavior, and incident trends into business-relevant risk insights for senior leaders.
• Strong understanding of enterprise risk management, operational risk practices, risk taxonomies, control environments, risk appetite, Key Risk Indicators (KRIs), and second-line governance expectations.
• Demonstrated ability to develop metrics, thresholds, dashboards, reporting routines, or risk signal models that convert operational activity into measurable and actionable risk insights.
• Ability to influence, challenge, and align senior technical and business stakeholders in a global, matrixed environment without direct ownership of remediation or operational execution.
• Strong communication, facilitation, and executive storytelling skills, with the ability to connect technical details to enterprise-level risk exposure and decision-making.
• Bachelor's degree in Computer Science, Engineering, Information Systems, Risk Management, Business, or a related field, or equivalent practical experience.

What Would Make You Stand Out

• Experience supporting enterprise-wide technology and operational risk initiatives across global financial and technology operations.
• Experience connecting major incidents, resilience gaps, and operational performance signals to enterprise risk reporting and scenario analysis.
• Experience modernizing risk and control practices through automation, monitoring, and operational data.
• Experience providing subject matter expertise across multiple regulatory and control frameworks.
• Proven ability to lead cross-functional risk initiatives across complex business and technology environments.

What's in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

This job posting is for an existing vacancy

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate's experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.