Technology & Innovation Manager

Life Community Services Society; Lavender; On-site; CAD 70,000 - 90,000; Full time

Job summary

A social service agency in Canada is seeking a Technology & Innovation Manager to lead digital transformation initiatives. This role involves overseeing projects, collaborating with teams, and improving digital tools to better serve vulnerable children and families. Candidates should have a degree in relevant fields and at least 5 years of related experience, along with strong interpersonal and project management skills.

Qualifications

• Minimum 5 years experience in IT Project Management.
• Strong understanding of technical and business processes.
• Ability to formulate innovative solutions for operational issues.

Responsibilities

• Plan and oversee IT and digital transformation projects.
• Work with teams to assess needs and propose solutions.
• Monitor project outcomes and measure impact against goals.

Skills

IT Project Management

Interpersonal skills

Communication skills

Organizational skills

Education

Degree in Information Technology, Engineering, Business Administration

Tools

Cloud-based systems

Job description

Life Community Services Society is a social service agency serving children & youth from low‑resourced, vulnerable and at‑risk backgrounds. Our vision is for every child to be the best that they can be, through our mission of empowering children and families through care and mentoring.

We are seeking a skilled and passionate Technology & Innovation Manager to lead and coordinate the planning, execution, and delivery of digitalization initiatives across our organization, in support of our organisation’s vision and mission. This role is key to helping us optimize our digital tools and systems infrastructure to enhance our services and improve process efficiencies through the use of technology. The position will also elevate our suite of digital tools through the introduction of innovative and creative solutions to meet the agency’s needs. If you have the skills and passion for technology and a desire to make a difference for the lives of our children, we welcome you to apply.

Key Roles & Responsibilities

• Plan, coordinate, and oversee IT and digital transformation projects from initiation to completion.
• Work with cross‑functional teams to assess needs, propose solutions and translate them into technical requirements.
• Manage vendors, consultants, and contractors involved in digitalisation projects.
• Track and monitor projects to ensure they are delivered on time, within scope and budget.
• Maintain project documentation including plans, timelines, status reports, and risk assessments.
• Improve systems and workflows for relevant departments with new and existing digital tools.
• Provide guidance on best practices in cybersecurity protocols, data security and digital compliance.
• Support staff with technical implementation, change management, and user training.
• Monitor project outcomes and measure impact against organizational goals.

Requirements - Experience & Competencies

• Degree in Information Technology, Engineering, Business Administration or other relevant degrees.
• Proven track record and experience in a technology‑related field such as IT Project Management, with minimum working experience of 5 years.
• Strong understanding of both technical and business processes, able to formulate innovative solutions to address business and operational issues.
• Experience with non‑profit systems such as case management, volunteer management and donation platforms will be an advantage.
• Familiarity with cloud‑based systems.
• Excellent interpersonal and communication skills.
• Good business leadership mindset, with strong project management and organizational skills.
• Ability to work collaboratively with technical and non‑technical stakeholders.