Technology Implementation Specialist

Caterpillar; Edmonton; On-site; CAD 80,000 - 110,000; Full time

Job summary

Join Caterpillar's innovative team in Edmonton as a key player in the Cat MineStar implementation. In this role, you will drive the deployment of advanced mining technologies while providing exceptional customer support and expertise. This position involves travel to various mining sites, ensuring a solid understanding of customer needs and operational challenges, leading to improved solutions and processes.

Benefits

Domestic relocation assistance available

Opportunity for significant travel

Qualifications

• Experience in databases, engineering, or mining technology.
• Hands-on experience with server setup and software installation.
• Ability to travel to mining sites as needed.

Responsibilities

• Drive customer recognition of product features and change management.
• Define mining site infrastructure, set up servers, and install MineStar products.
• Conduct on-site visits to ensure seamless implementations.

Skills

Customer Focus

Problem Solving

Effective Communications

Relationship Management

Technical Excellence

Education

Degree in Engineering, IT, or related field

Tools

SQL Server

Linux

VMware

Job description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Join the Adventure: Are you ready to be at the forefront of mining technology? As a key player in the Cat MineStar implementation team, you’ll dive into the world of cutting-edge MineStar technology products. From Command for Hauling, Dozing, and Drilling (autonomy) to Fleet, Terrain, Health, Edge, DSS, Reporting, and more, you’ll be part of a team that’s revolutionizing the mining industry!

What You’ll Do:

Innovate and Inspire: Drive customer recognition of the incredible value of our product features, improved processes, and change management.

Be the Expert: Enhance your product-positioning knowledge for Caterpillar and provide invaluable feedback on product features and benefits.

Field Explorer: Identify and document job/application profiles based on real-world observations while working directly with customers.

Industry Ambassador: Elevate the industry’s perception of Caterpillar and actively participate in related mining associations.

Your Mission:

Define mining site infrastructure, set up servers, install and configure MineStar products, and perform system upgrades with each new release.

Embark on-site visits to mining locations, ensuring seamless implementation and upgrades.

What Skills you will have:

Technical Excellence: Experience in databases, engineering, mining technology or IT; ability to develop and provide solutions to significant technical challenges. A passion for mining operations and technology products.

Field Support: Hands-on experience with server setup, software installation, and system configuration. A spirit of adventure and willingness to travel to mining sites as needed.

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Top Candidates Will Also Have:

Previous Cat MineStar System knowledge.
Previous Experience working with database management (SQL Server).

Linux administration / VM admin/docker skills.
Knowledgeable of the relevant programming languages; computing hardware, software, infrastructure elements, and current development processes and tools.
Knowledge of mining Fleet Technology, Caterpillar policies, procedures, and a general understanding of Caterpillar’s organization.

Additional Information:

The primary location for this position is Edmonton, Alberta.

Domestic relocation assistance is available.

This position may require 50 % travel.

Sponsorship is not available.

Posting Dates:

June 5, 2025 - June 18, 2025

Caterpillar is an Equal Opportunity Employer.

Since 1925, Caterpillar Inc. has been helping our customers build a better world – making sustainable progress possible and driving positive change on every continent.With 2020 sales and revenues of $41.7 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives.We do business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries, and Energy & Transportation – and providing financing and related services through our Financial Products segment.

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