Technology Delivery Analyst

Interpublic Group (IPG); Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in Advertising Services is seeking a Technology Delivery Analyst in Toronto to support various technical issues and assist staff onsite and remotely. The role includes hardware upgrades, system maintenance, and providing exceptional service. Ideal candidates will have strong problem-solving skills, a background in IT, and an educational foundation in Computer Science or Information Systems.

Benefits

Healthcare Options

RRSP plan with company matching

Paid Time Off

Employee Assistance Program

Exclusive discounts on cellphones, gyms, and everyday purchases

Qualifications

• 3+ years in IT supporting Mac, PC, iOS, Android.
• ITIL certification preferred.
• Excellent interpersonal and documentation skills.

Responsibilities

• Provide 1st and 2nd level incident support for various devices.
• Participate in hardware upgrades and system maintenance.
• Adhere to IT SOX compliance procedures.

Skills

Troubleshooting

Problem-Solving

Communication

Education

College diploma in Computer Science or Information Systems

Tools

Helix

JAMF

Ivanti

Job description

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POSITION SUMMARY :

The role of Technology Delivery Analyst is to assist staff on any technical issues related to hardware or software both onsite and remote. You will be supporting a mixed endpoint environment (Mac / PC). We are looking for a service-oriented and customer focused technician. You will participate in hardware upgrades, system maintenance, installation, and support of business applications. We will help you reach your full potential by providing learning materials, training, and mentoring as well as ongoing feedback, plus opportunities to advance your career.

POSITION SUMMARY :

The role of Technology Delivery Analyst is to assist staff on any technical issues related to hardware or software both onsite and remote. You will be supporting a mixed endpoint environment (Mac / PC). We are looking for a service-oriented and customer focused technician. You will participate in hardware upgrades, system maintenance, installation, and support of business applications. We will help you reach your full potential by providing learning materials, training, and mentoring as well as ongoing feedback, plus opportunities to advance your career.

ESSENTIAL FUNCTIONS :

• Appropriate use of all tools available for resolution activities - remote take-over, ticketing systems, communication (Ivanti, Helix).
• Provide 1st and 2nd level incident support and resolution for Desktop, Mobile, Printers, Scanners and Copiers.
• Perform imaging (AutoPilot & JAMF), software installation and hands-on fixes on desktops.
• Monitor, record, and resolve issues via internal ticketing system (Helix). Excellent documentation skills and updating information within the ticketing system.
• Adhere to and execute our onboarding and off-boarding procedures to ensure we are compliant with IT SOX.
• Provide ad-hoc training as required to support users.
• Participate in technology management processes, including technology refresh, asset inventory, patch deployment, and configuration management.
• Set-up up boardroom Audio Visual equipment; Onsite / Offsite New Business AV setup.

EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS :

• College diploma or Certification preferably in Computer Science, Information Systems, or an equivalent program.
• 3+ years working in an IT role supporting Macs, PCs, iOS and Android operating systems
• ITIL certification and / or Apple Certified IT Professional preferred.
• Knowledge of JAMF is an asset.
• Excellent interpersonal, organizational, and communication skills (both written and oral). Able to produce strong documentation of procedures and training material for support staff and users.
• Excellent troubleshooting and problem-solving skills.
• Familiarity with Active Directory; experience with directory management tools like DRA a plus.
• Good understanding of Microsoft M365 (Outlook, PowerPoint, Word, Excel, MS Teams etc.)
• Willingness to learn new platforms.
• Familiarity with IT SOX compliance a plus.
• Knowledge of the Marketing and / or Advertising business a plus.

Security and Compliance : All IT staff must familiarize themselves and comply with all information security and compliance rules, regulations and policies.

BENEFITS OF JOINING IPG :

One of our primary goals is to support the health and well-being of you and your family. Our compensation plan includes the following benefits, in addition to many others :

• Healthcare Options
• Medical
• Vision
• Prescription
• Dependent and Health Care Flexible Spending Accounts
• RRSP plan with company matching
• Paid Time Off
• Employee Assistance Program
• Employee Stock Purchase Plan
• Exclusive discounts on cell phones, gyms, and everyday purchases

IPG is an equal opportunity employer and we value diversity inclusion and equity at our company. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information or veteran status or any other basis prohibited by applicable federal, state or local law.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Advertising Services

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