Technology Change Management, Senior Associate

rsm; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

RSM Canada is seeking a Change Management Senior Associate to join the Technology Performance team. You will lead project teams, guide client stakeholders, and deliver customized change initiatives that drive organizational benefits.

The role emphasizes readiness, business process improvements, stakeholder analysis, and leveraging AI tools to boost productivity. Travel >50% locally and internationally; a Bachelor's degree is required.

Qualifications

• Bachelor's degree required.
• Minimum 4 years' experience in a large organization or professional services firm.
• 1 year experience leading and managing project teams from sales to project closure.
• Strong problem solving and troubleshooting skills with mature judgment.
• Executive presence and understanding of stakeholder/client relationship management.
• Ability to travel >50% locally and internationally.
• Strong oral and written communication skills, including presentation skills.
• Demonstrated ability to leverage AI tools (e.g., ChatGPT, Copilot) to improve productivity and quality of work.
• Strong understanding of AI limitations, risks, and responsible use practices.
• Ability to critically evaluate and validate AI generated outputs.
• Experience integrating AI into daily workflows and business processes.
• Continuous learning mindset to stay current with emerging AI capabilities.

Responsibilities

• Work on the delivery of projects to help optimize all elements of the finance function including but not limited to: Readiness Assessment, Business Process Improvement, Shared Services Implementation, Business Case Development, Technology Deployment, CCRAs, PCT Surveys, Stakeholder Analysis, Communication Plan, Training Plan and other Transformation activities
• Expert understanding of Transformation and Change Management function and the people, process, and technology that support the business function
• Subject matter expert in various business processes, including : ProSci : ADKAR, Kotter's, William Bridges, demonstrated understand of how organizations function and are structured
• Drive high-quality work within expected timeframes and on budget. Monitor progress, manage risk and ensure clients are kept informed about progress and expected outcomes
• Understand firm capabilities and ability to expand client service across lines of business
• Develop industry specialization and drive targeting, marketing, and training activities within industry
• Build client relationships and deliver quality client services. Work on concurrent projects to completion and assist our clients uncover additional areas of opportunity and manage the business development process
• Assist in developing new products, solutions and deliverables for the rapidly changing OCM Transformation environment

Skills

Project leadership

Stakeholder management

Communication skills

AI tools proficiency

Problem solving

Presentation skills

Travel readiness

Education

Bachelor's degree

Tools

AI tooling

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

As a Change Management Senior Associate within our Technology Performance team at RSM, you will play a pivotal leadership role within our Organizational Change Management team. This team focuses on accelerating the time to value for clients by identifying necessary employee behavior changes, reducing resistance to these changes, and sustaining new behaviors to ensure the delivery of business case benefits. In this supervisory position, you will oversee project teams, guide client stakeholders, and ensure the successful delivery of customized solutions that drive change initiatives, enhance employee engagement, and achieve organizational goals.

Responsibilities

• Work on the delivery of projects to help optimize all elements of the finance function including but not limited to: Readiness Assessment, Business Process Improvement, Shared Services Implementation, Business Case Development, Technology Deployment, CCRAs, PCT Surveys, Stakeholder Analysis, Communication Plan, Training Plan and other Transformation activities
• Expert understanding of Transformation and Change Management function and the people, process, and technology that support the business function
• Subject matter expert in various business processes, including : ProSci : ADKAR, Kotter's, William Bridges, demonstrated understand of how organizations function and are structured
• Drive high-quality work within expected timeframes and on budget. Monitor progress, manage risk and ensure clients are kept informed about progress and expected outcomes
• Understand firm capabilities and ability to expand client service across lines of business
• Develop industry specialization and drive targeting, marketing, and training activities within industry
• Build client relationships and deliver quality client services. Work on concurrent projects to completion and assist our clients uncover additional areas of opportunity and manage the business development process
• Assist in developing new products, solutions and deliverables for the rapidly changing OCM Transformation environment

Qualifications

• Bachelor's degree
• Minimum 4 years' experience working in a large organization or professional services firm
• 1 yr. experience leading and managing project teams from sales to project closure
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Executive presence and an understanding of stakeholder / client relationship management
• Ability to travel > 50 % locally and internationally
• Strong oral and written communication skills, including presentation skills
• Demonstrated ability to leverage AI tools (e.g., ChatGPT, Copilot) to improve productivity and quality of work
• Strong understanding of AI limitations, risks, and responsible use practices
• Ability to critically evaluate and validate AI generated outputs
• Experience integrating AI into daily workflows and business processes
• Continuous learning mindset to stay current with emerging AI capabilities

Preferred Qualifications

• Fluent in French
• M BA or advanced degree
• Prosci Change Management Certification , CCMP (ACMP) , APMG Change Management Practitioner

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html .

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status ; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. I