Technology Change Management, Senior Associate

RSM US LLP; Calgary; Hybrid; CAD 116,000 - 185,000; Full time

Job summary

RSM US LLP is seeking a Change Management Senior Associate in the Technology Performance team to lead organizational change initiatives for clients. You will oversee project teams, guide client stakeholders, and ensure delivery of customized solutions that improve engagement and business outcomes.

The role emphasizes ProSci/ADKAR frameworks, stakeholder management, and the use of AI tools to enhance productivity while maintaining responsible use practices. Travel >50% is expected.

Qualifications

• Bachelor's degree required.
• 4+ years in a large organization or professional services.
• 1 year leading and managing project teams.
• Strong problem solving and stakeholder management.
• Ability to travel >50% locally and internationally.

Responsibilities

• Lead and oversee project teams to deliver change initiatives.
• Identify employee behavior changes and sustain new behaviors.
• Guide client stakeholders and ensure on-time, on-budget delivery.
• Develop industry specialization and drive marketing and training.
• Build client relationships and pursue opportunities across lines of business.

Skills

Project leadership

Problem solving

Executive presence

Stakeholder management

Communication skills

AI tooling literacy

Travel willingness

Education

Bachelor's degree

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

As a Change Management Senior Associate within our Technology Performance team at RSM, you will play a pivotal leadership role within our Organizational Change Management team. This team focuses on accelerating the time to value for clients by identifying necessary employee behavior changes, reducing resistance to these changes, and sustaining new behaviors to ensure the delivery of business case benefits. In this supervisory position, you will oversee project teams, guide client stakeholders, and ensure the successful delivery of customized solutions that drive change initiatives, enhance employee engagement, and achieve organizational goals.

Responsibilities:

• Work on the delivery of projects to help optimize all elements of the finance function including but not limited to: Readiness Assessment, Business Process Improvement, Shared Services Implementation, Business Case Development, Technology Deployment, CCRAs, PCT Surveys, Stakeholder Analysis, Communication Plan, TrainingPlanand other Transformation activities
• Expert understanding of Transformation and Change Management function and the people, process, and technology that support the business function
• Subject matter expert in various business processes, including: ProSci: ADKAR, Kotter's, William Bridges, demonstratedunderstand of how organizations function and are structured
• Drive high-quality work within expectedtimeframesand on budget. Monitor progress, manageriskand ensure clients are kept informed about progress and expected outcomes
• Understand firm capabilities and ability to expand client service across lines of business
• Develop industry specialization and drive targeting, marketing, and training activities within industry
• Build client relationships and deliver quality client services. Work on concurrent projects to completion and assistour clients uncoveradditionalareas of opportunity and manage the business development process
• Assistin developing new products,solutionsand deliverables for the rapidly changing OCM Transformation environment

Qualifications:

• Bachelor’s degree
• Minimum 4 years’ experience working in a large organization or professional services firm
• 1 yr. experience leading and managing project teams from sales to project closure
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Executive presence and an understanding of stakeholder / client relationship management
• Ability to travel > 50 % locally and internationally
• Strong oral and written communication skills, including presentation skills
• Demonstrated ability to leverage AI tools (e.g., ChatGPT, Copilot) to improve productivity and quality of work
• Strong understanding of AI limitations, risks, and responsible use practices
• Ability to critically evaluate and validate AI generated outputs
• Experience integrating AI into daily workflows and business processes
• Continuous learning mindset to stay current with emerging AI capabilities

Preferred Qualifications:

• Fluent in French
• M BA or advanced degree
• Prosci Change Management Certification, CCMP (ACMP), APMG Change Management Practitioner

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [e-mail].

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certificates, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $82,500 - $132,000

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.