Technology Change Control Analyst

Aviso; Vancouver; On-site; CAD 85,000 - 110,000; Full time

Job summary

Aviso is seeking a Technology Change Control Analyst to join the Technology Ops & Support Partners team in Vancouver. The role focuses on governance, coordination, and the end-to-end lifecycle of IT changes in alignment with ITIL practices and internal controls.

You will monitor change governance, manage CAB/ECAB activities, and collaborate with stakeholders to ensure changes are properly assessed, approved, scheduled, communicated, implemented, and reviewed.

Responsibilities

• Facilitate the intake, review, approval, scheduling, and closure of IT change requests
• Draft and manage Change Advisory Board and Emergency Change Advisory Board (CAB/ECAB) materials and follow up on decisions, approvals, and required actions
• Review and assess change records for completeness, including risk, impact, implementation, rollback, testing, and communication plans
• Maintain the forward schedule of change and identify potential conflicts or high-risk change windows
• Support post-implementation reviews and track remediation actions for failed or high-impact changes
• Help produce, analyze and interpret change metrics, dashboards, and audit evidence for management and compliance reviews
• Partner with stakeholders to assess and mitigate incident and problem management activities, when change-related issues contribute to service disruption
• Drive continuous improvement initiatives by identifying process optimization opportunities and implementing enhancements aligned with ITIL practices

Job description

Aviso

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity

We're looking to fill an opening for a Technology Change Control Analyst to join our Technology Ops & Support Partners team.

Reporting to the Manager, Technology Change Control, the Technology Change Control Analyst supports the governance and coordination of IT changes across Aviso's technology environment.

The role helps ensure IT changes are properly assessed, approved, scheduled, communicated, implemented, and reviewed in alignment with ITIL practices, internal controls, and audit/compliance expectations.

The Analyst will monitor adherence to change governance requirements, support the end-to-end lifecycle of standard, normal, and emergency changes, and elevate exceptions, risks, and control gaps as required.

As oneaviso

• We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
• We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
• We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
• We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like

• Facilitate the intake, review, approval, scheduling, and closure of IT change requests
• Draft and manage Change Advisory Board and Emergency Change Advisory Board (CAB/ECAB) materials and follow up on decisions, approvals, and required actions
• Review and assess change records for completeness, including risk, impact, implementation, rollback, testing, and communication plans
• Maintain the forward schedule of change and identify potential conflicts or high-risk change windows
• Support post-implementation reviews and track remediation actions for failed or high-impact changes
• Help produce, analyze and interpret change metrics, dashboards, and audit evidence for management and compliance reviews
• Partner with stakeholders to assess and mitigate incident and problem management activities, when change-related issues contribute to service disruption
• Drive continuous improvement initiatives by identifying process optimization opportunities and implementing enhancements aligned with ITIL practices