Technology Adoption Specialist

Raise; Burnaby; Hybrid; CAD 1,000; Full time

Job summary

Raise is seeking a Technology Adoption Specialist to facilitate the use of Microsoft 365 technologies and develop instructional materials for organizational use. This role involves strong business analysis and project support skills to implement technology solutions effectively. Ideal candidates will have a background in IT, excellent documentation abilities, and communication skills suited for a professional environment.

Benefits

Hybrid work schedule (at least 2 days in office)

Support for work-life balance

Qualifications

• 2 years of experience as a Business Analyst in technology-related projects.
• Experience producing high-quality documentation.
• Excellent communication skills in a professional environment.

Responsibilities

• Drive adoption of Microsoft 365 technologies.
• Create instructional documentation for M365, ServiceNow, and other platforms.
• Liaise with internal and external teams on data migration activities.

Skills

Communication

Business Analysis

Technical Documentation

Project Support

Education

Bachelor’s degree in Information Technology, Business, Engineering

Tools

Camtasia

MS Office

Job description

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Recruitment Advisor- Western Canada at Raise

• Pay Rate : $37.50 / hour, depending on experience
• Location : Burnaby, British Columbia
• Pay Rate : $37.50 / hour, depending on experience
• Location : Burnaby, British Columbia

Raise is currently hiring a Technology Adoption Specialist on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our Client, is one of the largest electrical energy suppliers in Canada

Note : The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.

Description

The successful candidate in this role will primarily be responsible for driving the adoption of Microsoft 365 technologies and developing engaging, high-quality instructional content (articles and videos) for M365, ServiceNow, and other critical technology platforms. This role requires a blend of strong business analysis, technical documentation, and project support skills to ensure technology solutions are effectively implemented, understood, and utilized across the organization.

Responsibilities

• Responsible for pushing adoption of M365 technologies and creating instructional documentation (articles and videos) for M365, ServiceNow, and other technology platforms.
• Produce high quality documentation such as Governance documents, Process Impact Assessments, Process Maps and Designs and follow through on deliverables with stakeholder reviews, approvals and sign-offs so that projects are implemented safely, with quality, within budget, and on time.
• Liaise with internal and external teams / vendors on data migration and system interface activities to ensure dependencies are understood, addressed, and requirements are correctly communicated and recorded using documents such as Business Requirements, Functional and Non-Functional Requirements, Data Requirements, Business Scenarios and Use Cases, Requirements Traceability Matrix, Functional Specifications, and User Interface Specifications.
• Assist with testing, including creation of test documentation such as Test Plans, Test Scenarios / Scripts and Test Reports to ensure that the business requirements are met.
• Provide ongoing clarification and support to the user experience, development, training, and testing teams to ensure correct interpretation of the business requirements and process design and to contribute to their success.
• Assist the Project Manager with planning activities for subsequent phases of the project; assist the Change Management / Training Lead with communications, stakeholder analysis, change management approach, training, and roll-out activities; contribute to the successful transition to sustainment teams; document meeting outcomes in meeting minutes to enable timely completion of project tasks.

Qualifications

• 2 years of working experience as a Business Analyst in small to medium technology related projects in a complex enterprise environment or equivalent.
• Experience with producing high quality documentation such as Governance documents, Process Impact Assessments, Process Maps and Designs and follow through on deliverables with stakeholder reviews, approvals and sign-offs
• Must haves
• Experience in Camtasia to develop training videos
• Advanced skills in MS Office (Word, Excel, Visio, and Access)
• Excellent communication skills for professional environment, written and spoken
• Marketing skill set will be considered an asset
• M365 experience will be considered an asset
• Good working knowledge of the Public sector or utilities industry would be an asset for this role

Education And Skills

• Bachelor’s degree in Information Technology, Business, Engineering, or equivalent
• Good working knowledge of the business domain and how the business objectives will be met with the technology solutions
• Experience with business and technology landscape
• Experience with Project Delivery Methodology
• Excellent coordination and interpersonal skills
• Excellent communication skills for professional environment, written and spoken

Additional Information

• Preference for candidates that are located in the lower mainland with the ability to work a hybrid schedule of at least 2 days in the office
• Remote candidates are also be considered (willing to work PST hours) but preference will given to local candidates)
• Every contractor must supply their own Windows 10 or 11 Laptop computer for the duration of the assignment.
• Every contractor must supply their own “Smart Phone”. This is needed to gain access to the Organizations network

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible / nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation : https : / / raise.jobs / accommodations /

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or any other Raise job posting (or have any other questions), please contact us at [phone] or [emailprotected] .

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