Technology Adoption Consultant (E-Business)

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

NOTE: For this role we are seeking candidates who live in the Pacific Standard Time Zone.

Position Purpose:

This position is responsible for developing and executing the strategy to ensure adoption of Centene e-business tools, such as Availity.com, within their assigned geography. This role will drive to reach established goals, leveraging industry knowledge, cross-departmental relationships, and critical thinking skills. With a heavy focus on e-business adoption, this position will also be responsible for adoption of other strategic initiatives as necessary.

Key Responsibilities:

• Create and drive adoption strategies for e-business tools in collaboration with market leadership.
• Own and achieve state/market goals and key performance targets.
• Lead and coordinate outbound calling assignments between Markets, Availity, TOPS, and any other team proactively reaching out to providers.
• Build relationships with each market’s Provider Experience leads and representatives to ensure successful adoption of e-business tools.
• Track and report adoption metrics by state/market.
• Track adoption progress by TIN and understand business impact of provider level (multi-TIN and multi-NPI) effort.
• Provide leadership and effectively communicate adoption status to market leaders and stakeholders, including written executive summaries.
• Partner with PE leads to create provider-specific action plans for the highest volume organizations.
• Understand provider’s unique context and provide adoption guidance.
• Ensure market staff is logging program calls/interactions in CRM.
• Work with Voice of the Provider Team to initiate action as required by VOP reporting.
• Act as a subject matter resource for markets needing specific program assistance.
• Partner with Centene’s Change Management, Training, and Provider Experience teams.
• Perform other duties as assigned.
• Comply with all policies and standards.

Education/Experience:

Bachelor's Degree in Business Administration or equivalent experience required.
4+ years experience with e-business transactions, provider workflow, health plan-provider relationships, or related experience required.

Pay Range:

$86,000.00 - $154,700.00 per year.

Centene offers a comprehensive benefits package including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field, or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.