Flat Rate Technician - Lowell MA

VIP Tires & Service; Lowell (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a prestigious hospitality team dedicated to delivering exceptional guest experiences. This role involves providing a warm welcome, assisting guests with inquiries, and ensuring their needs are met throughout their stay. You will be the face of the service, coordinating requests and providing information about hotel amenities and local attractions. If you have a passion for hospitality and a knack for guest relations, this is the perfect opportunity for you to shine in a dynamic and supportive environment. Become part of a team that values commitment and excellence in service.

Qualifications

• 1 year experience in hospitality, preferably as a Concierge.
• Ability to communicate effectively and maintain guest confidentiality.

Responsibilities

• Provide exceptional service to guests and coordinate special requests.
• Maintain security and confidentiality of guest information.

Skills

Communication Skills

Mathematical Calculations

Data Entry

Guest Relations

Attention to Detail

Confidentiality

Teamwork

Bilingual (Spanish)

Hospitality Experience

Problem Solving

Education

High School Graduate

Some College or Training in Hospitality

Tools

Computer Knowledge

Job description

905 Country Club Rd, Ojai, CA 93023, USA Req #3528

Provide a ‘Welcome and Cared For’ experience to all by supporting and demonstrating a commitment to Ojai Valley Inn Core Values. Provide service to our guests at a consistent level in accordance with the Ojai Valley Inn standards and regulations. Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. Escorts V.I.P.’s to assigned guest rooms, informing guests of hotel services, features and room amenities. Attends immediate needs of VIPs/Special attention guests upon arrival and follows through on attention throughout stay.

STANDARD SPECIFICATIONS:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

SKILLS AND QUALIFICATIONS:

• High school graduate.
• Ability to pleasantly communicate with proper grammar in English.
• Ability to provide legible communication.
• Ability to compute basic mathematical calculations.
• 1 year experience in similar position in hospitality industry.
• Ability to input and access data in computer.
• Ability to focus attention on guest needs, remaining calm and courteous.
• Ability to promote positive relations with all individuals who approach the Concierge Desk and by telephone.
• Ability to think clearly, quickly, maintain concentration and make conscious decisions.
• Ability to prioritize, organize and follow up.
• Ability to focus attention on details.
• Ability to maintain confidentiality of all guest information and pertinent hotel data.
• Ability to ensure security of guest room access.
• Ability to work well under pressure of coordinating requests at any given time.
• Ability to perform job functions with minimal supervision.
• Ability to remain stationary at assigned post for extended periods of time.
• Ability to work cohesively with other departments and co-workers as part of a team.
• Some college or training in hospitality industry.
• Previous experience as a Concierge in a luxury market.
• Previous cashiering experience.
• Knowledge of computers.
• Fluency in a second language, preferably Spanish.
• Knowledge of local attractions, services and suppliers/vendors.

ESSENTIAL JOB FUNCTIONS:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by