TECHNICIEN(NE) À LA LOCATION D’OUTILS

The Home Depot Canada; Edmonton; On-site; CAD 42,000 - 52,000; Full time

Job summary

Le Technicien du service location d’outils chez The Home Depot Canada assure l’entrée et la maintenance quotidienne des outils en location. Il fournit un service client exceptionnel, tout en gérant l’inventaire, les réparations et les retours de location sur le plan opérationnel.

Le poste requiert des compétences en communication, en résolution de problèmes et une volonté d’apprendre les procédures de vente associées au magasin.

Qualifications

• Excellentes compétences en service à la clientèle et communication.
• Capacité à diagnostiquer et résoudre rapidement des problèmes.
• Bonne compréhension des procédures et politiques liées au service client.

Responsibilities

• Effectuer l'entretien préventif des outils.
• Gérer l'inventaire des pièces et des réparations.
• Identifier les causes de pannes et proposer des solutions.
• Préparer les outils pour location et les retourner en bon état.
• Réaliser les transactions de location et assister les clients sur le magasin.

Skills

Service client

Communication orale

Résolution de problèmes

Job description

Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.

Position Purpose

Tool Rental Service Technicians are responsible for the day-to-day operation and maintenance of equipment in the tool rental department. Providing outstanding service to customers by having available equipment that is reliable and properly maintained is the key responsibility of this position. Service Technicians must have a thorough knowledge of all tools and must effectively manage the tool inventory by maintaining the tools and repairing them as necessary. This position also involves forecasting and ordering parts for repair, using a computer to process transactions, training Tool Rental Associates on how to turn and service tools properly, maintenance duties (e.g., keeping work area clean and organized), and acting as a Sales Associate on the floor.

Position Responsibilities

• Performing preventive maintenance on tools
• Forecasting and maintain an adequate inventory of parts for repair
• Using information from manuals, vendors, etc. to help diagnose problems and restore equipment
• Cleaning, inspecting, and preparing tools for rental to customers
• Ensuring tools are repaired and available for rental in a timely manner while keeping costs to a minimum
• Processing tool rental transactions (logging repairs and work orders, generating contracts, taking deposits, turning contracts into invoices upon equipment return etc.)
• Training Tool Rental Sales Associates on turning, operation, and minor repair of new and existing tools
• Helping customers by providing information and answering questions
• Ensuring rental equipment is properly displayed, signed, and maintained
• Troubleshooting and maintenance of all equipment
• Demonstrating working knowledge and/or hands-on experience with all products in department
• Must operate cash register and follow all related procedures
• Maintaining a high level of knowledge of all tools including how to maintain, repair, order parts, proper usage, etc.
• Analyzing information to recognize potential problems, identifying causes of equipment problems (loose parts, misuse by customers, etc.) and proposing solutions
• Providing outstanding customer service
• Safety expectations for this role are outlined under The Home Depot Canada Environmental Health & Safety Management system element under "Worker"

Experience/Knowledge Required

The kind of orange we’re looking for will possess:

• Minimum time in position and performance management code requirements of V2 (or P3 in previous system)
• Ability to work a flexible schedule including evenings and weekends
• Excellent communication skills and customer service skills
• Knowledge of all policies, procedures and duties related to customer service
• Excellent decision making ability and problem solving skills
• Knowledge of tools including how to maintain, repair, order parts, proper usage, etc.