Technicien informatique sur le terrain - Assistance client-site

A&R Solutions; Burlington; On-site; CAD 45,000 - 55,000; Full time

Job summary

Une entreprise de solutions informatiques recherche un Technicien informatique de service sur le terrain pour fournir un support IT sur les sites clients dans la région de Halton. Le candidat idéal dispose de 1 à 2 ans d'expérience, connaît bien les systèmes d'exploitation Windows, et possède des compétences en diagnostic matériel et logiciel. Ce poste offre une formation continue et des possibilités de travail en équipe.

Benefits

Formation IT annuelle

Possibilités de travail supplémentaire

Avantages complets après trois mois

Remboursement des frais de déplacement

Qualifications

• 1 à 2 ans d'expérience dans un rôle similaire.
• Capacité à travailler de manière indépendante et en équipe.
• Expérience dans un environnement de fournisseur de services gérés est un plus.

Responsibilities

• Fournir un support technique aux utilisateurs finaux.
• Diagnostiquer et résoudre les problèmes matériels et logiciels.
• Installer et configurer de nouveaux équipements.

Skills

Support technique aux utilisateurs

Résolution de problèmes matériels et logiciels

Connaissance des systèmes d'exploitation Windows

Gestion des environnements de domaine et de groupe de travail

Connaissance des réseaux informatiques

Education

Diplôme en informatique ou domaine connexe

Tools

Microsoft Office

Systèmes de ticketing

Job description

Job Description

Technicien informatique de service sur le terrain - Support sur site - A&R Solutions

Overview of the position:

Reporting to the regional manager on the ground, the technician is responsible for supporting IT operations at client sites within the region. They diagnose, troubleshoot, repair, and maintain hardware and software to ensure efficient and compliant systems. The technician is the primary contact for IT support and represents A&R Solutions to clients. This position is based in the Montreal area and is suitable for entry-level candidates, including recent college and university graduates.

Scope and impact of the role:

The on-site IT technician plays a key role in the customer support team, responsible for effectively managing IT operations within a localized client base. The role is crucial in ensuring that client organizations' technology functions efficiently, with problems resolved promptly and professionally.

What we offer:

• At least one week of IT training per year.
• Optional overtime opportunities.
• Comprehensive benefits after three months.
• Reimbursement of travel expenses.

Main responsibilities:

• Provide technical support to end-users.
• Diagnose and resolve hardware and software issues.
• Install and configure new equipment (computers, laptops, printers).
• Ensure proper functioning of RMM software and antivirus solutions.
• Perform regular maintenance and updates of systems and security.
• Manage user integrations and departures.
• Escalate issues beyond scope to appropriate service or management teams.
• Collaborate with the network team on support for firewalls, switches, Internet, and wireless devices.
• Work with the infrastructure team on server, SaaS, and security support.
• Document work through an internal ticketing system; ensure site documentation is accurate and up-to-date.
• Participate in ongoing training on new technologies.

Qualifications:

• 1 to 2 years of experience.
• Strong technical knowledge of hardware and software.
• Proficiency with Windows operating systems.
• Ability to configure Microsoft Office and Office 365 software.
• Experience managing domain and workgroup environments.
• Knowledge of computer networks.
• Ability to work independently and as part of a team.
• Ability to prioritize and manage multiple tasks.
• Experience in a Managed Service Provider (MSP) environment is preferred.
• Valid driver's license, insurance, and access to a vehicle are required.

Required education and experience:

A degree in IT, information technology, or a related field is generally required. However, equivalent experience in technical support will be accepted. Additional certifications like CompTIA A+ or Network+ are advantageous.