Technician, Skills training and competency development

Desjardins Group; Montreal; Hybrid; CAD 50,000 - 75,000; Full time

Job summary

Desjardins Group is seeking a training and skills development technician for a 12-month temporary position. The role involves technical support, user training, and ensuring quality in service delivery, with a focus on adaptability and decision-making. Competitive salary, benefits, and a commitment to diversity are offered.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness expenses

Qualifications

• Minimum one year of relevant experience.
• Knowledge of French required.
• Other combinations of qualifications may be considered.

Responsibilities

• Provide technical support for operational issues.
• Train users and help prepare technical notes.
• Assist with software rollout and maintenance.

Skills

Decision quality

Situational adaptability

Education

College diploma in a related field

Job description

Temporary position for 12 months

As a training and skills development technician, you assist with needs analysis as well as training logistics and delivery.You help with quality assurance throughout the product/service delivery process. You provide discipline-specific technical support and help your unit carry out its activities, initiatives and processes in accordance with established policies and procedures. You support your unit’s more experienced employees and assist with technical work and analysis involving processes, information management and data processing. The ability to tailor your approach as needed and make sound decisions is therefore essential. More specifically, you will be required to:

• Provide technical support for operational issues

• Serve as internal resource person and provide operational support to continually improve service

• Help roll out and maintain software and manual and automated processes

• Train users

• Help prepare technical notes to enhance the skills and knowledge of users

• Help practitioners follow procedures and use your unit’s tools and systems

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• College diploma in a related field

• A minimum of one year of relevant experience

• Please note that other combinations of qualifications and relevant experience may be considered

• Knowledge of French is required

Decision quality, Situational adaptability

#LI-Hybrid

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Human resources (FG)

Unposting Date

2025-06-17