Technician, Plan Member and Client Support

LifeWorks; Montreal; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A leading health service provider in Montreal is seeking a Technician for Plan Member and Client Support. You will handle inquiries regarding pension plans and provide support in both French and English. Ideal candidates have strong communication skills and a background in office administration. This position offers a dynamic team environment with opportunities for professional development and flexible work arrangements.

Benefits

Flexible schedule

Comprehensive benefits program

Career development opportunities

Qualifications

• Bilingualism and very good communication skills, both spoken and written.
• Good customer service skills and team spirit.
• Experience in pension plan administration is an asset.

Responsibilities

• Make complex calls to plan members regarding their pension plans.
• Handle requests from plan members and clients.
• Provide support and training to Call Centre staff.

Skills

Bilingualism

Very good communication skills

Customer service skills

Attention to detail

Team spirit

Education

College diploma in office administration or equivalent

Tools

Microsoft Excel

Microsoft Office suite

Job description

Technician, Plan Member and Client Support page is loaded

Technician, Plan Member and Client Support

Apply locations Montreal, Quebec, Canada time type Full time posted on Posted 22 Days Ago job requisition id R-19876

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

As part of a dedicated, professional team, you will be providing services to clients and members with respect to defined benefit pension plan administration. The applicants selected will provide high-calibre professional service to our clients and their plan members, in French and English. Your various responsibilities will allow you to use your analytical skills on a daily basis and to flourish in a stimulating career

Being part of our team means

• Working with a dynamic team
• Growing through stimulating mandates and projects
• Having career opportunities for professional development
• Working in a hybrid mode, in the office and from home or fully remote
• Enjoying a flexible schedule and a comprehensive benefits program

Your responsibilities

• Make calls that are more complex/delicate to plan members regarding their pension plans.
• Handle requests from plan members and clients and do appropriate follow-up by email or phone.
• Respond to plan members requests that require a deeper analysis (tier 2).
• Act as a resource person and provide support and training to Call Centre staff.
• Input information from clients using our internal data bases and information systems.
• Promptly examine documents and case files and respond to questions from our clients and plan members.
• Help prepare monthly and quarterly reports.
• Update our database.
• Perform other related tasks.

Core Qualifications

• College diploma in office administration or the equivalent
• Bilingualism and very good communication skills, both spoken and written.
• Very good oral and written communication skills
• Good customer service skills
• Good team spirit and ability to work without supervision
• Ability to work in a computerized environment and proficiency in Microsoft Excel and Microsoft Office suite
• Proven attention to detail, initiative, and excellent organizational and analytical skills
• Experience in pension plan administration an asset.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.