Technician- Michigan Team

PetSafe Brands; Brampton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in pet products is seeking a Technician to install and service Invisible Fence Brand solutions. This full-time position requires excellent customer service skills, a high school diploma, and offers the opportunity to work outdoors. Ideal candidates are capable of physically demanding tasks and must maintain a professional appearance while ensuring customer satisfaction in service delivery.

Qualifications

• At least 1 year of customer service experience.
• Valid driver’s license with a clean record.
• Ability to perform physically demanding tasks.

Responsibilities

• Install Invisible Fence Brand pet solutions daily.
• Provide service and training for all Invisible Fence solutions.
• Maintain inventory and document customer visits.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma or equivalent

Job description

Technician- Michigan Team

Technician- Michigan Team

Apply locations: Michigan - Invisible Fence Brand | Time type: Full time | Posted on: Posted 30+ Days Ago | Job requisition id: JR100213

At Invisible Fence Brand, we are passionate about the well-being of pets, continuing to pioneer industry-changing pet solutions and supporting our Shelter to Forever Home Program. Our commitment is to provide expert care to pets and their owners, ensuring a worry-free companionship experience.

Summary of Position: Install and service Invisible Fence Brand Pet Solutions at customer homes, using basic machinery, and train customers and pets while adhering to company standards and procedures.

Responsibilities:

• Install Invisible Fence Brand pet solutions daily.
• Set up, operate, and maintain all assigned installation equipment.
• Keep all company vehicles and equipment in good condition and report issues to management.
• Provide service and training for all Invisible Fence solutions.
• Deliver excellent customer service, including designing and confirming solution layouts.
• Respond promptly to customer concerns and follow up as needed.
• Solicit customer referrals and endorsements.
• Maintain a clean and neat work environment and leave customer homes in better condition.
• Offer additional solutions and generate referrals, leads, and appointments.
• Complete all necessary paperwork and submit payments and product serial numbers accurately.
• Maintain inventory and report vehicle maintenance issues.
• Document customer visits and issues thoroughly.

Accountabilities: Follow all company policies, exceed customer satisfaction, and maintain professional appearance and demeanor. Complete annual pet training certification and submit reports and reviews as required.

Relationships: Reports to General Manager or Regional General Manager. Works with customers, scheduling teams, and dealership staff.

Job Requirements:

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Valid driver’s license with a clean record.
• Excellent communication skills.
• Ability to perform physically demanding tasks and work outdoors.
• Availability to work between 8 am - 6 pm, Monday to Saturday, including some weekends.

Visit www.RadioSystemsCorporation.com to learn more about RSC and Invisible Fence Brand.

About US

PetSafe Brands, formerly Radio Systems Corporation, based in Knoxville, TN, is a leader in pet products, including Pet Safe, Sport DOG, Invisible Fence, Kurgo, and Premier Pet. Our mission is to improve the lives of pets and their owners worldwide, fostering a culture of enthusiasm, resilience, and teamwork.