Technician L2

MSP Corp Prairies; Richmond Hill; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a dynamic team at MSP Corp as an IT Field Technician L2. You'll be instrumental in diagnosing and resolving technical issues, providing top-notch customer service to clients directly on-site. With a supportive environment that values diversity, you'll have opportunities for growth and professional development in a vibrant workplace.

Benefits

Benefits package

Corporate gym discounts

Wellness day

Opportunities for growth and training

Qualifications

• 2-3 years experience in a technical support role, 1 year as Level 2.
• Strong knowledge of OSI, TCP/IP, DNS, DHCP, VPN.
• Experience with endpoint management and cybersecurity incident response.

Responsibilities

• Provide technical support and resolve issues on-site.
• Manage technical support ticket queues and troubleshoot network issues.
• Maintain documentation of client infrastructure and support activities.

Skills

Networking concepts

Windows 10/11

MacOS

Windows Server

Active Directory

M365 administration

Cybersecurity practices

Analytical skills

Problem-solving abilities

Education

Relevant IT certifications (e.g., CCNA, Microsoft)

Tools

VMware

Hyper-V

Job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels. We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind — to ensure that we can deliver 100% any day, any time.

As we continue to grow, we are looking for a IT Field technician L2 to join the MSP Corp. Central team.

About The Role

As a IT Field technician L2, you will be responsible in providing assistance to customers or internal users by diagnosing and resolving technical issues related to hardware, software, and network systems in an on-site capacity. This includes troubleshooting, guiding users through problem-solving steps, and ensuring timely solutions to maintain system functionality and user satisfaction. The ideal candidate will have a strong technical background, excellent problem-solving skills, communication skills, and a passion for providing exceptional customer service.

Location: Richmond Hill, Ontario

Schedule: Monday to Friday, 40 hours per week, 9:00 a.m. – 5:00 p.m.

Work Mode:Onsite

What You Will Do

• Provide technical support to clients, resolving complex issues escalated from Level 1 support primarily at the client’s site.
• Manage technical support ticket queues in an organized and timely manner.
• Troubleshoot and resolve network issues, including wired and wireless networks, VOIP, LAN, WAN and Firewall Policies.
• Troubleshoot and resolve Server issues, including server OS-level issues, storage technologies and maintenance.
• Troubleshoot and maintain On-Prem, Hybrid and Cloud Infrastructures including hardware maintenance and incident response.
• Administer and troubleshoot M365 environments, including Exchange Online, Entra ID, Teams, SharePoint and other key M365 admin portals.
• Perform user On-Boarding and Offboarding as required.
• Diagnose end-user devices with OS Issues and Hardware issues
• Assist with Cyber security Incident response.
• Assist with projects as required.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in after-hours on-call rotation.
• Maintain documentation of on-site activities and client infrastructure.
  
  

What We Are Looking For

• Minimum of 2-3 years of experience in a technical support role, with at least 1 year in a Level 2 capacity.
• Strong knowledge of networking concepts, including OSI, TCP/IP, DNS, DHCP, and VPN.
• Extensive Experience with end user devices running windows 10/11 & MacOS as well as mobile devices running android and IOS.
• Proficiency in Windows Server, Active Directory, and Microsoft 365 administration including Exchange Online, Teams, Sharepoint, Onedrive for Business.
• Experience with virtualization technologies such as VMware and Hyper-V.
• Experience with server, storage, UPS, and networking hardware.
• Experience with endpoint management, MDR, and cybersecurity incident response.
• Strong understanding of best practices in IT Operations and Security.
• Good understanding of standard line of business apps in various industries.
• A quick learner with excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical, organizing and problem-solving abilities.
• Have a ‘G’ driving license with a reliable vehicle and be willing to travel to client sites.
• Relevant certifications (CCNA, Fortinet Certifications, Microsoft Certifications for Azure and M365) are a plus.
  
  

Why Work at MSP Corp

• Benefits package.
• Dynamic work environment.
• Corporate gym discounts.
• Wellness day.
• Opportunities for growth and training.
  
  

Ready to make a difference? Join us and shape the future. Apply today!

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of diverse backgrounds and perspectives and ensure a fair and inclusive recruitment process.

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.