Technician - IT Helpdesk support L2

Air Inuit; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

Air Inuit, a leading airline providing essential transportation services to Nunavik, is seeking a technical support professional. This role involves supporting IT tools, assisting with system upgrades, and mentoring team members. Candidates should possess a college degree in computer science and have strong communication skills.

Benefits

5% employer contribution to RRSP

Group insurance plan (life, medical, dental)

3-week vacation allowance

Company profit-sharing

Telemedicine program

Employee Assistance Program (EAP)

Retirement allowance program

Flight privileges program

Various innovative recognition programs

Qualifications

• Minimum 3-5 years’ relevant experience.
• Bilingual (French-English).
• Available to travel to Nunavik (Quebec internal flights).

Responsibilities

• Perform technical support.
• Active participation in upgrading enterprise computer systems.
• Assist in preparing documentation and technical procedures.

Skills

Technical support

Communication skills

Mentoring

Attention to details

Education

College degree in computer science

Tools

MsWindow

MsOffice

Microsoft Active Directory

Group Policy (GPO)

Job description

AIR INUIT - CORPORATE PROFILE

Air Inuit has been providing essential scheduled, charter, cargo and emergency air transportation services to Nunavik and beyond, 24 hours a day, 365 days a year, for 45 years. Owned collectively by the Inuit of Nunavik through the Makivik Corporation, the airline operates a fleet of 30 aircraft and employs over 1,000 people in one of the world's most demanding flying environments.

Air Inuit's management and team of dedicated employees are committed to pursuing the company's mission of providing safe, punctual and courteous air service to the people living and doing business in the beautiful Nunavik region of northern Quebec.

Position Overview

Contributes to the sustainability of the technological park via technical assistance to employees when using IT tools and communicating good user practices.

Assumes a role of collaborator in the realization of technical activities and participates in the resolution of technical problems. Contributes to the development and improvement of work methods and procedures. Can contribute to knowledge transfer by mentoring and coaching less experienced employees on his team.

Duties And Responsibilities

• Perform technical support.
• Active participation to the upgrade and automation of the enterprise computer systems including northern Quebec.
• Assist in the preparation of documentation and technical procedures.
• Solving problems of intermediate complexity.
• Assistance to less experienced team members.
  
  
  

Qualifications

• College degree in computer science.
• Minimum 3-5 years’ relevant experience
• Technical knowledge :
  
  
  

o Excellent knowledge of MsWindow, MsOffice, Internet and hardware.

o Good knowledge of Microsoft Active Directory.

o Good knowledge of Group Policy (GPO).

• Good written and oral communication skills
• Bilingual (French-English).
• Eager to learn
• Attention to details
• Able to handle stress
• Available to travel to Nunavik (Quebec internal flights).
  
  
  

Compensation

• Compensation and benefits are determined in accordance with corporate policy;
  
  
  

Benefits

What we offer:

• An employee Registered Retirement Savings Plan (RRSP) - 5% employer contribution;
• A group insurance plan (life, medical, dental, short- and long-term disability);
• A 3-week vacation allowance (6%);
• Company profit-sharing;
• Telemedicine program for employee and family members;
• Employee Assistance Program (EAP) for employee and family members;
• A retirement allowance program;
• A program of flight privileges and discounted travel with several airlines around the world;
• Various innovative recognition programs.
  
  
  

Other Benefits

Referral program: This posting is eligible for the referral program for Air Inuit employees during the posting period indicate

APPLICATION

We thank all applicants for their interest in the position. We are proud of our culture, which encourages diversity. We believe in fair employment practices. As such, all qualified candidates are considered for employment. However, only those selected for the recruitment process will be contacted.

The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.

Air Inuit is committed to employment equity and invites applications from women, Aboriginal people, people with disabilities and members of visible minorities. If you have any questions about job accessibility at Air Inuit, please contact us at [e-mail] .