Technician and Related Roles

RG Henderson; Northeastern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading company in the food service industry, where you'll be the hero every day! As a Service Technician, you'll tackle exciting challenges, servicing a variety of commercial cooking equipment. With over 100 years of history, this organization is committed to excellence and offers extensive training to support your growth. Enjoy industry-leading compensation, comprehensive benefits, and the chance to work with a dedicated team. If you're passionate about customer service and have a knack for mechanical and electrical systems, this position is perfect for you. Embrace a rewarding career with endless learning opportunities in a stable and growing environment.

Benefits

Comprehensive Group Benefits

Retirement Savings Program

Training and Development Opportunities

24/7 Resources and Support

Industry-Leading Compensation

Company Vehicle

Specialty Tools

Uniforms

No Seasonal Downtime

Qualifications

• Experience as a Service Technician or related field is preferred.
• Valid driver's license with a clean driving record is necessary.

Responsibilities

• Service commercial cooking equipment including gas and electric appliances.
• Provide exceptional customer service and support to clients.

Skills

Customer Service

Mechanical Aptitude

Electrical Aptitude

Communication Skills

Trade Experience (HVAC, plumbing, etc.)

Education

Education in Appliance Service

Valid Trade License (G3, G2, G1, 313A, Red Seal)

Tools

Specialty Tools

Company Vehicle

Job description

$25 to $45 per hour

Who we are:

RG Henderson, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in Toronto (GTA) with operations in the South-Western Ontario area. We have over 100 years of history and our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence and we maintain a sizable inventory of OEM parts. We are the industry leader in Canada, and we care beyond service!

A day in the life:

If you have experience as a hot or cold side equipment Service Technician or similar work experience, this may be the right fit for you. You will be servicing commercial cooking equipment, commercial gas, steam, and electric food equipment such as: coffee machines, toasters, slicers, ranges, fryers, steamers, and combi-ovens. If you are not currently qualified, we will support your future training and educational goals. Your role will use your industry knowledge to service complex equipment while providing exceptional customer service to our customers - you get to be the HERO every day!

What you bring:

• Education in appliance service, or a related field is preferred
• Valid trade license (G3, G2, G1, 313A, Red Seal) is a strong asset but not required
• Related trade experience is an asset (HVAC, plumbing, electrical, welding/fabricating, mover, basic construction, etc.)
• Experience working in the foodservice industry is preferred
• Strong mechanical and electrical aptitude
• Valid driver's license with a relatively clean driving record
• Excellent customer service and communication skills, accountable and self-driven
• Must be available to work overtime and participate in the on-call rotation
• Able to occasionally travel to work at other locations as needed, or travel for training purposes

Why work for us?

• Industry-leading compensation
  • Our hiring range is broad to reflect the skillset of each technician
• Each day brings new challenges and endless learning opportunities
• Comprehensive group benefits and retirement savings program
  • Extended health, dental, STD and LTD
  • All technicians receive a company vehicle, specialty tools and uniforms
• Training and Development Opportunities
  • Industry-leading OEM manufacturer training for our technicians to keep up to date with industry knowledge
  • In-house and on-the-job training provided on a variety of kitchen equipment
  • We continue to invest in developing our team members, and pay for gas schooling or refrigeration apprenticeship
• 24/7 Resources and Support
  • You will be supported by parts experts, technical service support specialists, dispatchers, customer service representatives and field service leaders
• Superior Scheduling
  • Our operation is year-round with no seasonal downtime
• Industry leaders in Canada
  • You will be part of a growing, stable organization, that is the industry leader in Canada

Our recruitment process:

• After completing your application through our career website or a job board, you will receive an email from RGH, letting you know that we received your application.
• Any emails you receive will come from one of these domains: @hfsgc.ca; @rgh.ca; @partstown.ca; @applicantemail.com.
• If your application is being considered for further review you will receive an email from one of our HR team to set up a telephone interview.
• Once the telephone interview is completed, if you are advanced to the next step, you will have an in-person interview with one of our hiring managers.

We are committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under the applicable accessibility laws.

We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support community, both internally and externally. Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.

Due to the high volume of interest, we regret that we are unable to respond to all applications. To be considered, candidates must be at least eighteen years old and able to live and work in Canada.