Technician - Advanced, Combination Technician

EPIC Information Solutions Inc.; Ontario; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading company in telecommunications is seeking a Technician - Advanced, Combination Technician to join their Ontario Field Operations team. This role involves installing, repairing, and maintaining services for residential and business customers, ensuring optimal network performance. Candidates should possess relevant educational qualifications and skills in telecommunications technologies, along with the ability to work in various conditions.

Benefits

Comprehensive compensation package

Medical, dental, vision, and mental health benefits

35% discount on services

Qualifications

• Candidates must have a college diploma or equivalent work experience.
• Fluent in English and hold a valid driver’s license.

Responsibilities

• Provisioning and maintenance of the network.
• Installation, maintenance, and repair of telecommunication equipment.

Skills

Basic knowledge of the Transport Network

Basic knowledge of the broadband network

Basic knowledge of telecommunications

Basic understanding of the IP network

Basic knowledge in computer fundamentals

Education

College diploma in electronics or telecommunications

High school diploma

Job description

Req Id:423537

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

In Field Services you will be a part of the frontline team that delivers our services to consumers and businesses across Canada. Every day, you’ll inspire others by providing the best customer experience as you install, repair and maintain Bell’s services and network for our residential and business customers.

At Bell, you’ll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services.

Job Posting Details

Job Title: Technician - Advanced, Combination Technician
Job location address: 56 Ganley St, Wawa (Ontario)
Job status: Regular - Full Time

Name and description of hiring department

The Ontario Field Operations team in Bell Canada is responsible for maintaining the outside cable network providing voice and data services to customers in the consumer Bell Business markets.

Job Duties / Accountabilities

Central Office Technician

• Provisioning and maintenance of the network
• Ensure that all assurance and routines are completed to ensure the network is working at optimum levels
• Perform tasks associated with the provisioning, service assurance, maintenance and project coordination with technologies that include transport, broadband, IP, switching and frame in CO’s huts, CEV’s, WICs etc.
• Work with various internal and external parties (NNOC, PCMC, BDA and vendors etc.)
• Plan, coordinate, and ensure all activities related to daily work and projects are completed following company practices and processes (i.e. change management rules, etc.)
• Perform preventive maintenance and repairs on power equipment related to COs, Huts, CEVs, WICs and other equipment as required
• Perform preventative maintenance and repairs on microwave and/or satellite radio systems

Business Market

• Responsible for the installation, maintenance and repair of different telecommunication equipment for Voice, Internet and IPTV markets for business customers in accordance with established practices
• Respond to customers’ needs and inform them on the utilization of different equipment or services
• Escalate events beyond his/her control to support teams
• Ability to build relationships and interact with clients and various groups within Bell Canada
• Perform functions efficiently and keep up with emerging telecommunications technology

Additional Duties include

• Ability to work autonomously and with minimal supervision
• As necessary, agree to undergo a background security check to meet a customer’s clearance requirement

The successful candidate may be required to perform other tasks.

Prerequisite

• Candidates who are part of the Craft and Services bargaining unit must have;
  • A college diploma in electronics or telecommunications, or equivalent work experience
• Candidates from outside the Craft and Services bargaining unit must have:
  • A college diploma in electronics or telecommunications, or equivalent work experience
  • A minimum of a high school diploma
• Fluent in English
• Hold a valid driver’s license - Class G or G2 (Ontario)
• Capable to drive a snowmobile or Quad bike (commonly known as four-wheelers)
• Possess good manual dexterity and able to work with different hand tools
• Capable to lift and carry heavy weight
• Capable to climb telephone poles and/or climb and carry ladders
• Capable to kneel and bend and work in areas with restricted movement
• Capable of differentiating coloured wires (colour code)
• Capability to safely execute all functions/aspects of the job and meet all safety requirements associated with the work equipment

Essential Qualifications / Skills

Central Office Technician

• Basic knowledge of the Transport Network (DS0/DS1/DS3)
• Basic knowledge of the broadband network
• Basic knowledge of Network Modules
• Basic knowledge of switching equipment in particular DMS
• Basic knowledge of Central Office power requirements
• Basic knowledge of electricity and DC power plants
• Basic knowledge of the IP network
• Basic knowledge regarding the use and maintenance of both permanent and portable stand-by generators
• Basic knowledge of the outdoor plant

Business Market

• Basic knowledge of the outside plant
• Basic knowledge of telecommunications
• Basic understanding of the IP network
• Basic knowledge in computer fundamentals and ability to configure routers
• Basic experience working with IPTV installation and repair
• Basic experience with installation/repair of business voice and internet technologies
• Basic experience with FTTB installation and repair
• Basic experience with installation and repair of LCL circuits

Working Conditions

The candidate must be able to work outdoors in various weather conditions and may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority) to participate in a standby program and to work overtime as needed. Available and flexible to work days, evenings and nights, weekends, and statutory holidays when needed.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union

Job Status:Regular - Full Time

Job Location: Canada : Ontario : Wawa

Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)

Application Deadline: 05/30/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada,ON, Wawa

Bell,one of Canada's Top 100 Employers.