Technician - Advanced, Business Technician I, Bell Canada

Bell Canada; Mississauga; Hybrid; CAD 48,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health support

Employee discount 35%

Job summary

Bell Canada in Mississauga is seeking a Service Desk Analyst to perform surveillance and troubleshooting of customer network equipment, handle ticket management, and collaborate with partners in a fast-paced 24/7 environment.

The role requires an electronics or telecommunications college diploma, English fluency, and willingness to undergo background checks; knowledge of CCNA and IPVPN/MPLS is a plus. The position offers a hybrid work setup in Canada with competitive compensation and benefits.

Qualifications

• Knowledge of CCNA.
• Basic knowledge of inter-networking (LAN/MAN/WAN/VoIP).
• Knowledge of IPVPN, MPLS, Broadband (T1, ATM).
• Capacity to partner with multiple internal teams to meet customer needs.
• Ability to listen, understand, analyze and respond to customer needs.
• Ability to manage change and take responsibility.
• Ability to make decisions under pressure.

Responsibilities

• Perform surveillance and troubleshooting on customer’s Network equipment
• Perform Ticket Management (Keep customer informed on status of service assurance activities until resolution)
• Manage workload with efficiency taking into consideration priorities
• Collaborate actively with different partners/suppliers
• Apply escalation procedures when necessary
• Maintain knowledge in Products and Services sold by Bell

Skills

CCNA

Networking basics

VoIP basics

Education

College diploma in electronics or telecommunications

High school diploma

Tools

SDWAN

IPVPN

MPLS

Job description

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we're building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That's why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you're inspired by innovation that advances how people connect and transforms what's possible, you belong on #TeamBell.

Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You'll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries.

Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services - ensuring that our customers can stay entertained and connected anytime, anywhere.

Name and description of hiring department:

The service desk performs L1 surveillance function for Bell customers which includes big corporations, essential services providers, Hospitals, Emergency services and Banks. The Service Desk runs round the clock operations (24/7/365) day service and requires highly motivated and responsible technicians who can handle high demanding and fast paced work environment. We work on a vast array of technologies which include SDWAN, IP, IPVPN, WIFI, Voice and Legacy portfolios. We need people who can adapt to a fast changing technological environment.

Job Duties / Accountabilities:

• Perform surveillance and troubleshooting on customer’s Network equipment
• Perform Ticket Management (Keep customer informed on status of service assurance activities until resolution)
• Manage workload with efficiency taking into consideration priorities
• Collaborate actively with different partners/suppliers
• Apply escalation procedures when necessary
• Maintain knowledge in Products and Services sold by Bell

The successful candidate may be required to perform other tasks as required.

Prerequisite

• Candidates who are part of the Craft and Services bargaining unit must have;
  • A college diploma in electronics or telecommunications, or equivalent work experience
• Candidates from outside the Craft and Services bargaining unit must have:
  • A college diploma in electronics or telecommunications, or equivalent work experience
  • A minimum of a high school diploma
• Fluent in English (Knowledge of French is an asset)
• As necessary, agree to undergo background security checks to meet customer clearance requirement

Essential Qualifications / Skills:

• Knowledge of CCNA
• Basic knowledge of inter-networking (LAN/MAN/WAN/VoIP)
• Basic knowledge of the following product and services: IP (IPVPN, MPLS), Broadband (T1, ATM, OE, NGCE)
• Capacity to partner with multiple internal teams in order to meet customer’s needs
• Capability to listen, understand, analyze and respond to customer’s needs
• Ability and willingness to manage change and take full responsibility
• Ability to make decisions promptly and manage risks while under pressure
• Demonstrate judgement and initiative

Working Conditions:

This is a 24/7 operation; the candidate may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority) to participate in a standby program and to work overtime as needed. Available and flexible to work days, evenings and nights, weekends, and statutory holidays when needed.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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