Technician - Advanced, Business Technician I

Bell; Ottawa; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading telecommunications provider is seeking a Technician - Advanced in Ottawa to support Managed Services customers. The role involves resolving incidents, managing services, and maintaining customer relationships. Candidates must have a college diploma in electronics or telecommunications and at least one IP certification. This is a regular full-time position with hybrid work arrangements.

Benefits

35% discount on services

Comprehensive compensation package

Medical, dental, vision, and mental health benefits

Qualifications

• Candidates must have a college diploma in electronics or telecommunications.
• At least one current IP certification is required.
• Fluent in English is a requirement.

Responsibilities

• Provide support to Managed Services customers.
• Work closely with L3 support for incident resolution.
• Manage services following Bell Canada processes.

Skills

Intermediate knowledge of the OSI model

Basic knowledge in multi-protocol network interconnection

Intermediate knowledge of network protocols

Fluent in English

Education

College diploma in electronics or telecommunications

Tools

Cisco networking products

Juniper networking products

Job description

Req Id:423954

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You’ll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries.

Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services – ensuring that our customers can stay entertained and connected anytime, anywhere.

Job Posting Details

Job Title: Technician - Advanced, Business Technician I, Wage schedule B
Job location address: 160 Elgin Street, Ottawa (Ontario) or 76 Adelaide W, Toronto (Ontario)
Job status: Regular - Full Time

Name and description of hiring department

The Managed Business Solutions & Development (MBSD) Team are looking for motivated team members to join our L2 team in the delivery, operations, innovation and evolution of our network services domain. You will be working on the MISN, IPVPN and SDWAN services for our largest Managed Services customer that Bell supports.

Main Job Duties / Accountabilities

• Provide support to various Managed Services customers (includes MACDs, incidents, changes and projects)
• Work closely with L3 support to resolve complex incidents
• Provide the necessary support to ensure all SLAs are met
• Participate in onboarding process for new clients
• Manage services related to the customer while following Bell Canada processes, tools and best practices
• Must be able to attend customer meetings and clearly identify and communicate various items within Bell’s obligations
• Provide weekly and monthly reports as required
• Create and maintain customer and internal technical documentation and databases
• As needed, act as the customer’s point of contact and handle recurring problems. Follows up on the status of projects, releases into production and requests for service from the customer, with members of his or her team
• Identify and propose improvement to processes
• Participate in different internal initiatives
• Keep up with emerging telecommunication technology
• Possessing a valid IP certification (e.g. CCNA), or in the process of achieving it, will be of benefit in carrying out duties and accountabilities

Prerequisite

• Candidates who are part of the Craft and Services bargaining unit must have;
  • A college diploma in electronics or telecommunications, or equivalent work experience
  • At least one current IP certification (CCNA, CCNP, JNCIA, Juniper, CVoice, etc.), or in the process of achieving it, or equivalent IP specific knowledge
• Candidates from outside the Craft and Services bargaining unit must have:
  • A college diploma in electronics or telecommunications, or equivalent work experience
  • A minimum of a high school diploma
  • At least one current IP certification (CCNA, CCNP, JNCIA, Juniper, CVoice, etc.) or equivalent IP specific knowledge
• Fluent in English is a requirement (customer base requirement). French proficiency is an asset
• As necessary, agree to undergo a background security check to meet a customer’s clearance requirement

Essential Qualifications / Skills

• Intermediate knowledge of the OSI model
• Basic knowledge in multi-protocol network interconnection service provision and/or delivery as a front-line technician
• Intermediate knowledge of network protocols, network management systems and LAN and WAN systems
• Intermediate knowledge of Ethernet & TCP/IP
• Basic knowledge on ITIL practices
• Intermediate knowledge on at least 2 of the following products:
  • Aruba networking products
  • Brocade networking products
  • Cisco networking products
  • Citrix networking products
  • F5, networking products
  • Fortinet networking products
  • HP networking products
  • Juniper networking products
  • Radware networking products

Essential Qualifications / Skills (continued)

• Basic knowledge on at least 1 of the following technology:
  • RIP
  • OSPF
  • BGP
  • MPLS
  • security
  • wireless services
• Intermediate knowledge of Microsoft Office
• Must possess excellent organizational skills and the ability to prioritize tasks in a dynamic environment
• Ability to make decisions promptly and manage risks while under pressure
• Analytical thinking and problem solving abilities

Working Conditions

This is a 24/7 operation. The candidate may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority), to participate in a standby program and work overtime as needed. Available and flexible to work days, evenings, nights, weekends, and statutory holidays as needed.

Note that many working conditions are subject to terms outlined in the collective agreement.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union
Job Status:Regular - Full Time
Job Location: Canada : Ontario : Ottawa || Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 08/15/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role.Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details ) to learn more about how we collect, use, and disclose your personal information.

Created: Canada,ON, Ottawa