Technician - Advanced

Bell Canada; Quebec; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading telecommunications provider is seeking a technician to join their Customer Experience team in Quebec. You'll be responsible for delivering services to business customers, installing and repairing network systems. Candidates must have a college diploma in electronics or telecommunications, be fluent in French, and hold a valid driver's license. This position offers flexible working conditions and a part-time contract on-site.

Benefits

Comprehensive benefits package

35% discount on services

Flexible working hours

Qualifications

• Fluent in French.
• Hold a valid driver’s license - Class 5 (Quebec).
• Possess good manual dexterity.

Responsibilities

• Deliver services to Bell Business Market customers for installing and repairing network systems and applications.
• Independently coordinate the installation of new products and services.
• Ensure adherence to each customer’s maintenance agreement.

Skills

Intermediate knowledge of the outside plant, telecom equipment, and telecom network

Basic knowledge of routers

Basic knowledge of switches

Ability to act with a focus on customer satisfaction

Analytical thinking and problem solving abilities

Education

College diploma in electronics or telecommunications

High school diploma

Job description

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At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

The Field Operations team in Bell Canada is responsible for maintaining the outside cable network providing voice and data services to customers in the consumer Bell Business markets.

Main Job Duties / Accountabilities include

Deliver services to Bell Business Market customers at the level of installing and repairing network systems and applications (application servers, switches, routers and other network equipment) for business customers

Implement, upgrade, perform preventive maintenance and repair in the event of an outage for the router and switch systems of our large business customers

Independently coordinate activities surrounding the installation of new products and services, in close collaboration with the Sales teams and in keeping with the team’s mandate, to ensure excellent customer service

Perform maintenance and upgrades on operating software and hardware

Escalate any event beyond his control to the support teams

Ensure adherence to each customer’s maintenance agreement

Manage Service Level commitments to our customers

Maintain relations with customers and various groups within Bell Canada

As necessary, agree to undergo a background security check to meet a customer’s clearance requirement.
The technician may also be assigned to customer on site.

Prerequisite

• Candidates who are part of the Craft and Services bargaining unit must have;
  • A college diploma in electronics or telecommunications, or equivalent work experience
• Candidates from outside the Craft and Services bargaining unit must have:
  • A college diploma in electronics or telecommunications, or equivalent work experience
  • A minimum of a high school diploma
• Fluent in French
• Hold a valid driver’s license - Class 5 (Quebec)
• Possess good manual dexterity and able to work with different hand tools
• Capable to climb telephone poles and/or climb and carry ladders
• Capable to kneel and bend and work in areas with restricted movement
• Capable of differentiating coloured wires (colour code)
• Capable to safely execute all functions/aspects of the job and meet all safety requirements associated with the work equipment

Essential Qualifications / Skills

• Intermediate knowledge of the outside plant, telecom equipment, and telecom network
• Basic knowledge with the following products:
  • Routers
  • Switches
  • Wireless technology
• Basic knowledge of LAN and WAN network design
• Basic knowledge of traditional core data technologies
• Ability to act with a focus on customer satisfaction
• Ability to communicate clearly and concisely, both orally and in writing
• Analytical thinking and problem solving abilities

Working Conditions

The candidate must be able to work outdoors in various weather conditions and may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority), to participate in a standby program and work overtime as needed. Available and flexible to work days, evenings, nights, weekends, and statutory holidays as needed.

Note that many working conditions are subject to terms outlined in the collective agreement.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union

Job Status:Regular - Part time

Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)

Application Deadline: 08/08/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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