Technical Writer III - Product Docs (Hybrid, Toronto)

CrowdStrike Holdings, Inc.; Toronto; Hybrid; CAD 100,000 - 165,000; Full time

Job summary

CrowdStrike is seeking a Technical Writer III to craft customer-focused product documentation for features, release notes, and API docs. You will collaborate with writers, SMEs, product managers, engineers, and designers to understand complex products and set writing standards.

This hybrid role requires 2–3 days per week on-site at our Toronto, Canada office once the development center is established, with a strong emphasis on user-centric communication and AI-driven workflow improvements.

Qualifications

• Portfolio of writing samples communicating technical information in a modern, conversational voice.
• Excellent writing skills with strong information hierarchy and professional voice.
• Ability to thrive in a fast-paced, evolving environment with tight deadlines.
• Exceptional audience analysis, communication, and problem solving.
• Experience addressing customer needs through documentation.
• Curiosity to improve authoring workflows with AI.
• Experience with DITA/XML and structured authoring.
• Familiarity with OxygenXML Editor.
• Experience using Git, GitHub, GitLab, Bitbucket or similar.
• Understanding of topic-based authoring and reusable information architecture.
• User-centric approach focused on customer needs.
• Strong user experience fundamentals.
• Experience utilizing AI to enhance decisions and workflows.

Responsibilities

• Produce high-quality documentation for new features, release notes, API docs, and more.
• Develop deep product knowledge through research and SMEs.
• Build cross-functional partnerships with designers, engineers, and product managers.
• Contribute to writing standards, processes, and best practices.
• Advise and assist other writers and participate in reviews.
• Continuously integrate AI to improve quality and velocity.
• Define team strategy and independently manage projects.
• Advocate for the customer in all aspects of the job.

Skills

Portfolio samples

Excellent writing

Audience analysis

Problem solving

AI in authoring workflows

DITA/XML

OxygenXML Editor

Git/GitHub/GitLab/Bitbucket

Topic-based authoring

User-centric approach

User experience

AI for decision making

Tools

OxygenXML Editor

GitHub

GitLab

Bitbucket

CCMS

Job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other.

About the Role:

As a Technical Writer III, you’ll write customer-focused product documentation that delivers the right content to the right user at the right time. You’ll work closely with other writers, content strategists, product managers, engineers, and product designers to develop a deep understanding of complex products and set the example for best practices in user-centered technical writing. This role is hybrid, requiring 2-3 days per week on-site in our Toronto, Canada office once the development center is established.

What You’ll Do:

• Produce high-quality documentation—new features, release notes, API docs, and more—to guide and educate customers.
• Develop deep product knowledge through researching, partnering with SMEs, using the product, and leveraging your innate sense of curiosity and desire to figure things out.
• Build strong, cross-functional partnerships with designers, developers, and product managers.
• Contribute to and use our writing team’s standards, processes, and best practices.
• Advise and assist other writers, and participate in collaborative content reviews.
• Continuously find ways to integrate AI into our processes to improve quality, drive velocity, and improve both the customer and writer experience.
• Help define our team’s strategy and vision while also independently managing your own projects.
• Advocate for the customer in all aspects of your job.

What You’ll Need:

• Portfolio of writing samples that clearly communicate technical information in a modern, conversational voice and tone.
• Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice.
• Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations.
• Exceptional audience analysis, written and verbal communication, and problem solving.
• Experience exploring a customer’s problem space and addressing their needs through documentation.
• Curiosity to explore improving authoring workflows and project management processes with AI.
• Experience and/or understanding of DITA/XML and structured authoring.
• Experience using a technical authoring tool, preferably OxygenXML Editor.
• Experience using Git, GitHub, GitLab, BitBucket, or other version control and repository hosting technologies.
• Demonstrated understanding of topic-based authoring and reusable information architecture.
• Dedicated user-centric approach to focus on what the customer needs, not what the system does.
• Strong grasp of user experience fundamentals.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Bonus Points:

• Experience using or creating AI agents and prompts to increase your efficiency and productivity.
• Knowledge of and experience writing for the cybersecurity industry.
• Experience using a Component Content Management System (CCMS).
• Passion for and track record of seizing opportunities for improvement at every turn.

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.

We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment.

The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions—including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, termination and social/recreational programs—on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [e-mail] for further assistance.

CrowdStrike Canada ULC is committed to equal pay for equal work in its compensation practices. The base salary range for this position in Canada is $100,000 - $165,000 CAD per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. This is Canadian-based employment, and it is expected that all employees maintain legal entitlement to work in Canada. Applicants selected to move forward in the hiring process are subject to background checks, including but not limited to criminal record, credit, and/or reference checks.

CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world’s leading businesses into the headlines could not be solved with existing malware-based defenses. Founder George Kurtz realized that a brand new approach was needed — one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware. There’s much more to the story of how Falcon has redefined endpoint protection but there’s only one thing to remember about CrowdStrike: We stop breaches.