Technical Writer II: Quantum Software & Docs

d-wave-quantum; Burnaby; On-site; CAD 84,000 - 115,000; Full time

Job summary

D-Wave Quantum Inc. in Burnaby, BC is seeking a Technical Writer II to create and maintain customer-facing documentation for APIs, SDKs, and cloud services.

You will collaborate with software, hardware, support, product, and marketing teams; write clear API references, guides, release notes, and tutorials; ensure accuracy and consistency across platforms. The role requires a Bachelor's degree and 3+ years in technical writing for software, with Python coding ability and strong communication;

Qualifications

• Bachelor's degree in Computer Science, Mathematics, Engineering, Physics, or equivalent experience.
• 3+ years of experience as a technical writer producing customer-facing documentation for software development or technical audiences.
• Experience coding in Python.
• Ability to independently manage multiple priorities and deliver high-quality work on schedule.
• Strong analytical and problem-solving skills with the ability to evaluate complex technical information and determine the best approach to communicate it.
• Ability to quickly learn complex technical concepts and translate them into clear, user-friendly documentation.
• Excellent written and verbal communication skills.
• Strong collaboration and cross-functional partnership skills.
• Demonstrated attention to detail and commitment to quality.

Responsibilities

• Produce high-quality customer-facing technical documentation that meets the needs of technical audiences, including API references, user guides, hardware documentation, training materials, release notes, and code examples.
• Partner with software, hardware, support, product, and marketing teams to gather information, understand documentation requirements, and ensure content is accurate, complete, and aligned with product functionality.
• Participate in the product development lifecycle to identify, plan, and deliver documentation additions, enhancements, and updates for new releases.
• Analyze existing and proposed content to identify opportunities for reuse, single-sourcing, consistency, and improved maintainability across documentation assets.
• Identify, track, and resolve documentation gaps, inconsistencies, and defects, particularly related to product maintenance, troubleshooting, and user workflows, using tools such as Git and Jira, through hand-on work on the product and APIs.
• Define, review, and improve documentation management processes, standards, and best practices, while incorporating relevant industry trends and advancements.
• Ensure consistent, accurate, and user-friendly information across customer-facing platforms, including documentation websites, open-source repositories, learning management systems, and knowledge bases.
• Review and edit peer content to maintain quality, clarity, consistency, and adherence to established documentation standards.
• Contribute to continuous improvements in the documentation experience by recommending process enhancements, improving content discoverability, and advocating for customer documentation needs across teams.

Job description

D-Wave Quantum Inc. in Burnaby, BC is seeking a Technical Writer II to create and maintain customer-facing documentation for APIs, SDKs, and cloud services.

You will collaborate with software, hardware, support, product, and marketing teams; write clear API references, guides, release notes, and tutorials; ensure accuracy and consistency across platforms. The role requires a Bachelor's degree and 3+ years in technical writing for software, with Python coding ability and strong communication;