Technical Writer, Global Flame

Glen Dimplex Americas; Cambridge; On-site; CAD 55,000 - 75,000; Full time

Job summary

Glen Dimplex Americas is seeking a Technical Writer to join our engineering team. This role focuses on creating and maintaining documentation for our consumer-packaged goods, ensuring clarity and compliance while supporting cross-departmental communication. Ideal candidates are detail-oriented and possess strong writing and analytical skills, with an opportunity to excel in a collaborative environment dedicated to sustainability and innovation.

Benefits

Fully funded Group Benefits

3 Weeks Vacation Immediately

Employee Assistance Program

Educational Reimbursement Program

Referral Bonus Program

Qualifications

• Experience in technical writing or journalism is required.
• Bilingualism (French or Spanish) is an asset.
• Ability to learn complex topics quickly.

Responsibilities

• Develop and maintain user manuals and service manuals.
• Ensure documentation meets regulatory requirements.
• Support Customer Service with technical inquiries.

Skills

Written Communication

Verbal Communication

Analytical Skills

Problem-Solving

Teamwork

Education

College Diploma

University Degree

Tools

InDesign

Illustrator

SolidWorks

SolidWorks Composer

Job description

About Us

Focused on leading the transition to a sustainable future, Glen Dimplex Americas is enhancing the moments that matter in life with a commitment to delivering the best design and efficiency in the areas of temperature control and comfort creation. With operation throughout North America the success of the Glen Dimplex Americas organization is a testament to the strength of our people and investment in innovation and technology.

Our portfolio of industry recognized brands includes Dimplex, Cadet and Faber. Together these brands provide complete product offerings in the residential and commercial comfort categories, ranging from electric heaters, to fireplaces and controls.

Glen Dimplex Americas is a division of the Glen Dimplex Group - the world's largest manufacturer of electrical heating, which holds significant global market positions in domestic appliances, heating, cooling, ventilation, and renewable energy solutions. Headquartered in Dublin, Ireland the Glen Dimplex Group privately owns over 40 brands with operations in 80 countries.

The Opportunity

Engineering - Technical Writer, Global Flame

Reporting to and under the general direction of the Director of Engineering, Global Flame, the Technical Writer, Global Flame is responsible for the development and maintenance of internal and customer-facing documentation. In this role, you will develop owner’s manuals and service manuals for consumer-packaged goods to communicate product functionality to a variety of audiences for our global product portfolio. You will be encouraged to be creative and innovative with the goal of creating a positive user experience. You will also support in the documentation of internal processes for the Engineering department.

In this role you will:

• Create and maintain user manuals and service manuals
• Ensure documentation meets regulatory requirements
• Working with third-party translations
• Document organizational processes for Engineering
• Support Customer Service with technical inquiries
• Support Marketing to ensure accurate descriptions of products
• Communicate with team members and other stakeholders to gather required information
• Be an effective technical resource center for the business
• Support engineering department in other administrative duties
• Support technical video, digital asset creation

What You Need:

• Minimum of a college diploma; university degree considered an asset
• Experience in a writing role (technical writing, copywriting, journalism)
• Superior written and verbal communication skills, with a keen eye for detail
• Strong interpersonal, analytical and organizational skills
• Good problem-solving skills
• Ability to work as a team player
• Excellent time management skills to work on tight deadlines
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Bilingualism an asset (French or Spanish)
• Be open to exploring new ideas with a desire for continuous growth and learning
• Customer focused mentality
• Experience with InDesign, Illustrator, SolidWorks, SolidWorks Composer preferred

What We Offer

Core Total Rewards

• Fully funded Group Benefits (medical, dental, vision, life insurance, dependent life, AD&D, short term disability, & long term disability)
• Group RRSP with 100% Employer Match up to 4%
• Freedom to Choose, Consult +, and Telus Pharmacy Group
• 3 Weeks Vacation Immediately
• Employee Assistance Program
• Workplace Wellness Program
• Support of professional memberships/certifications

Additional Rewards

• Educational Reimbursement Program
• Employee Charitable Donation Program (monetary and product donations)
• Employee Service & Recognition Awards
• Referral Bonus Program
• Summer Fridays
• Employee Engagement Committee initiatives
• Smart casual dress atmosphere
• A unique opportunity to be a key player in a growing global organization
• An innovative fast-paced culture focused on people

How to Apply

Our team members include people like you: enthusiastic, innovative, motivated and creative.If you are interested in joining our team or learning more about this opportunity, please apply now. Glen Dimplex Americas offers a competitive total rewards package, and we are continually striving to attract and retain the best talent available, building ongoing success for both our organization and our employees!

Glen Dimplex Americas is committed to fair and accessible employment practices.

We thank all applicants for their interest in Glen Dimplex Americas, however, only those selected for an interview will be contacted.