Technical Writer & Forms Designer - 12 Month Contract

Meridian Credit Union; St. Catharines; Hybrid; CAD 55,000 - 85,000; Full time

Job summary

An established industry player is seeking a skilled Technical Writer & Forms Designer for a 12-month contract. This role is pivotal in enhancing documentation across the organization, ensuring clarity and user-friendliness. You'll leverage your expertise in Adobe tools and technical writing to produce high-quality forms and documentation that support various business units. Join a dynamic team that values creativity and collaboration in a hybrid work environment, where your contributions will significantly impact the company's success. If you are passionate about effective communication and documentation, this is the perfect opportunity for you.

Benefits

Flexible work arrangements

Collaborative working environment

Tools and technology provided

Inclusive culture

Professional development opportunities

Qualifications

• Minimum 3 years’ technical writing experience required.
• Advanced knowledge of authoring tools like Adobe RoboHelp and FrameMaker.
• Ability to document technical concepts clearly.

Responsibilities

• Produce and update forms using Adobe tools and Microsoft Office.
• Create and maintain documentation such as policies and user guides.
• Collaborate with business partners to meet documentation needs.

Skills

Technical Writing

Adobe InDesign

Adobe FrameMaker

Adobe RoboHelp

Microsoft Word

Microsoft Excel

Documentation Standards

Single Sourcing

HTML

Education

Post-secondary education in professional writing

Tools

Adobe Acrobat Pro

Forms Designer ES4

Job description

Technical Writer & Forms Designer - 12 Month Contract

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Technical Writer & Forms Designer - 12 Month Contract

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Why Meridian?

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Why Meridian?

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Find our story here: About Meridian

As a Technical Writer & Forms Designer:

You will be a part of the Enterprise Process Improvements team. The Technical Writer & Forms Designer will play a key role in identifying, assessing, and completing documentation requests that increase the efficiency and capabilities across the organization. Reporting to the Senior Manager, Enterprise Portfolio, the incumbent will play a significant role in driving culture transformation and assisting all business units with creating professional, user-friendly documentation to support our employees.

This is a 12-month contract opportunity.

What you will do:

• Produce new or update existing forms, primarily leveraging Adobe tools (InDesign, FrameMaker, Forms Designer) as well as Microsoft Word and Excel
• Effectively and accurately elicit business partner needs and translate into new or updated forms.
• Create new and update existing documentation such as policies, procedures, quick references, system user guides, etc., using industry standard tools such as RoboHelp, InDesign, and FrameMaker.
• Maintain Meridian documentation standards and uphold style guides.
• Research, extract information, and grasp technical concepts by interviewing subject matter experts including developers, system administrators, and key business stakeholders.
• Collaborate directly with those responsible for delivery documentation and communication to guarantee the prompt distribution of information to employees.
• Implement business process management and ensure risk standards and controls for process effectiveness are in place during the review and publication of all documents.
• Ensure documentation deliverables meet standard timeline agreements.
• Manage assigned tickets through the IT Management system, meeting service level agreements.
• Educate business partners on the documentation services process, outlining anticipated timeframes clearly.
• Create a consistent and positive experience for our partners and ultimately our Members.
• Support strategic enterprise objectives around forms evolution and contribute to goals and mandates of same.
• Deliver succinct and informative updates on present and impending tasks and projects.
• Uphold knowledge consistent with industry standards and suggest enhancements to existing procedures.
• Efficiently relay challenges and obstacles faced during daily tasks; persistently seek methods to improve processes.
• Contribute to a strong team vision and encourage others in pursuit of that vision.
  
  

How you will succeed:

• Minimum 3 years’ technical writing experience, with relevant post-secondary education in professional writing disciplines, such as English and Technical Communication.
• Advanced knowledge and experience with industry standard authoring tools: Adobe RoboHelp, Adobe FrameMaker, Adobe InDesign, Adobe Forms Designer ES4 or equivalent, Adobe Acrobat Pro
• Single sourcing and HTML experience is an asset.
• Transparent, results oriented, and accountable with strong partnership focus.
• Demonstrated ability to effectively influence, facilitate discussions, resolve conflict and build and manage relationships.
• Adapts to changes and acts as an agent of change.
• Risk and control knowledge.
• Management and adherence to all process effectiveness best practice guidelines and controls.
• Exhibits a strong knowledge and skill level in creating new forms and updating existing forms to meet business partner requirements.
• Able to clearly and succinctly document technical concepts to the targeted audience.
• Solid planning and research skills, along with the ability to structure and organize information from diverse sources.
• Independent learner with a proven aptitude for learning new material quickly and ability to follow-up with individuals without guidance.
• Attention to detail with a high level of accuracy.
• Demonstrated ability to prioritize, plan, and meet documentation deadlines in a dynamic, fast-paced environment while working with established style guide standards.
• Exceptional relationship and communication skills combined with the ability to make decisions, recommendations; providing advice and direction including managing difficult situations where influencing and persuasion is required.
• Forward thinking – capable of assessing impact of decisions on immediate, medium term, and long-term outcomes.
  
  

Join us! Our team works in a hybrid environment at 3380 Bloor Street West, Toronto OR 75 Corporate Park Drive, St. Catharines.

Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success.
• We provide you with the tools and technology needed to delight your candidates and clients.
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
• Hybrid work arrangements with in-person office time to collaborate, innovate and form relationships with your colleagues
• This isn't your typical "corporate" job. We work hard and we have fun.
  
  

Our story:

Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.

Our Commitment to You

Meridian is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian Credit Union.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Banking

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St. Catharines, Ontario, Canada 1 day ago

St. Catharines, Ontario, Canada 1 day ago

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