Technical Writer

Samsung Electronics America; Vancouver; Hybrid; USD 69,000 - 91,000; Full time

Job summary

An innovative company is seeking a passionate Technical Writer to join its dynamic team. This role involves creating high-quality content for a range of products, including user guides, tutorials, and web content. The ideal candidate will thrive in a fast-paced environment, mastering complex technologies and advocating for customers through clear communication. With a focus on continuous improvement, you'll analyze feedback and metrics to enhance content quality. Join a team that values professional development and offers a hybrid work environment, competitive salary, and a variety of employee perks designed to support your well-being and career growth.

Benefits

Hybrid work

Competitive Salary

RRSP Matching

Employer Paid Health Coverage

Employee Purchase Program

Professional Development Opportunities

Free onsite gym

Generous wellbeing and PTO days

Qualifications

• 4-7 years of technical or business writing experience required.
• Proficiency in English to explain complex concepts simply.
• Experience with video development and troubleshooting.

Responsibilities

• Develop user, admin, and developer guides alongside tutorials.
• Become a Subject Matter Expert on products and technologies.
• Optimize content quality based on metrics and feedback.

Skills

Technical Writing

Research Skills

Problem-Solving

Attention to Detail

Multi-tasking

Communication Skills

Understanding Complex Technologies

Education

Bachelor’s degree in Engineering

Bachelor’s degree in Computer Science

Bachelor’s degree in Communications

Tools

Markdown

HTML

CSS

Git

Job description

Position Summary

We are growing! Samsung Vancouver Knox Cloud Solutions team is looking for a passionate Technical Writer to join the team.

Think about the B2B industry and all the security, privacy, and complex management problems that make this environment so hard to keep protected. Those are the kinds of problems that we are solving for hundreds of millions of Samsung device users, with the most modern technologies in the industry to build the best in class product solutions to meet our customers' needs.

If you want to keep yourself up to date in terms of technology and handle huge data volume challenges on distributed systems, we will have a match for you.

What We Offer:

1. Hybrid work (Vancouver)
2. Competitive Salary
3. RRSP Matching
4. Employer Paid Flexible Health Coverage (from day one)
5. Employee Purchase Program – discounts!
6. Professional Development Opportunities
7. Free onsite gym, showers, and bike storage room
8. Employee Referral Program – we want great talent like you
9. Generous wellbeing and PTO days

Role and Responsibilities

Our goal

We want to create a great first impression, excite our customers, educate them on the possibilities, help them when they run into issues, and enhance our company brand with our content.

We are hiring for a talented Technical Writer to join our global Content team! The ideal candidate is a keen learner who enjoys being a Subject Matter Expert, excels at research, loves being an early product user, passionately advocates on behalf of customers, and develops world-class content that is perfectly pitched to our users.

Responsibilities

1. Work with a mix of products, including end-user devices and apps, enterprise IT admin cloud services, web consoles, developer SDKs, REST APIs
2. Develop a variety of content, including user, admin, and developer guides, step-by-step how-to tutorials and videos, and web page copy, blog posts, and FAQs
3. Become a Subject Matter Expert. You’ll master our technologies: phones, tablets, and watches; Android, and Windows operating systems; Java and REST APIs and scripting languages. You are a disciplined self-learner, making use of a variety of methods to gain hands-on product knowledge
4. Optimize quality by analyzing metrics, reviewing customer feedback, and continually improving our content
5. Enhance internal efficiency and productivity. You’ll review the latest tools and methods; propose new ways of working; and train and support team members during transitions

Requirements

1. Bachelor’s degree in Engineering, Computer Science, or Communications, or equivalent
2. At least 4 - 7 years of technical or business writing experience
3. Excellent proficiency in English, ability to explain highly complex concepts in plain English
4. Ability to understand new and complex technologies quickly
5. Strong attention to detail and a commitment to quality
6. Problem-solving skills, ability to find the root cause of issues and troubleshoot them yourself
7. Agility in multi-tasking in a rapidly changing environment with hard deadlines
8. Knowledge of any of the following: Mobile Device Management solutions, or Active Directory (AD)
9. Experience with Markdown, HTML and CSS: troubleshooting issues, updating design and layout
10. Experience with video development: storyboarding, scripting, production
11. Experience with code repositories like Git

Skills and Qualifications

The salary range for this role is expected to be between $69,955 to $90,530 and reflects base salary only. Actual pay will be determined based on a number of factors and may vary depending on job-related knowledge, competencies, qualifications, relevant skills, and experience.

The total rewards package for a Regular Full-Time employee may include variable incentive, savings matching (RRSP/TFSA/NRSP), extended health and dental benefits with spending accounts, wellness and well-being benefits, development opportunities, and other employee perks.

Samsung is an equal employment opportunity employer. We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.

Please note that we reserve the right to modify or remove job postings at any time.