Technical Writer

协呉; St. Catharines; On-site; CAD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Technical Writer, where your skills will contribute to creating top-notch documentation for innovative mobile and IoT solutions. This role offers the chance to work with cutting-edge technologies in a collaborative environment, ensuring that your voice resonates with users. You'll edit and publish knowledge base articles, collaborate with cross-functional teams, and help shape best practices in documentation. If you thrive in a fast-paced setting and are passionate about technology, this opportunity could be your next big step!

Qualifications

• 3-5 years of technical writing or editing experience.
• Strong writing and editing skills with attention to detail.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Perform peer edits and provide constructive feedback.
• Ensure documentation adheres to company standards.
• Collaborate with Product Management and Development teams.

Skills

Technical Writing

Editing Skills

Attention to Detail

Communication Skills

Project Management

Tools

HTML/CSS

Oxygen XML Editor

Git

Microsoft Word

Camtasia

Jira

Job description

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title: Technical Writer

Location: Mississauga, Canada

Who We Are:

At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done.

What’s in it for you?

• The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.
• The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!
• The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What You’ll Do

• Perform peer edits to maintain consistency among writers.
• Provide constructive feedback to writers to improve overall quality.
• Ensure documentation adheres to company standards and guidelines.
• Edit and publish knowledge base articles.
• Edit release notes for clarity and accuracy.
• Design and write online help.
• Use SOTI products to learn and gain product expertise.
• Collaborate with Product Management, Development, and other internal teams.
• Assist in the development and implementation of documentation processes and best practices.
• Be the ‘Voice of the User’ within the company.
• Work independently and with limited supervision.

Qualification:

• 3-5 years as a technical writer, technical editor, or related technical experience.
• Strong writing and editing skills.
• Strong attention to detail and ability to spot inconsistencies.
• Excellent communication skills for effective collaboration with cross-functional teams.
• Ability to prioritize and manage multiple projects simultaneously.
• Experience in mobile, Cloud, client-server, or other enterprise technologies.
• Experience in or knowledge of Mobile Device Management as well as Server and Cloud infrastructure.

Technical Requirements:

• Basic understanding of HTML/CSS for web-based documentation.
• Knowledge of XML editors such as Oxygen XML Editor.
• Experience with version control systems like Git.
• Microsoft Word
• Camtasia or similar video recording software.
• Jira

If you want to bring your ideas to life, apply at SOTI today.

We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at [e-mail].

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.