Technical Writer

Sectigo; Ottawa; On-site; CAD 60,000 - 85,000; Full time

Job summary

A leading company in cybersecurity, Sectigo, is seeking a Technical Writer to join their global team. The role involves creating and maintaining user-centered documentation for their products, while collaborating with various teams. This full-time position offers a hybrid work model, focusing on producing high-quality content to improve user experience and documentation strategies.

Qualifications

• Minimum 2 years of relevant experience in technical documentation.
• Knowledge of docs-as-code principles is an asset.
• Experience in website design and client-side web scripting is a plus.

Responsibilities

• Research, write, and maintain technical documents including user and administrator guides.
• Translate technical information into clear content for various audiences.
• Collaborate with engineering and product management to validate source content.

Skills

Technical Writing

Editing

Communication

Collaboration

Organization

Time Management

Education

Bachelor's degree in Technical Writing, English, Communications, or related discipline

Technical Writing diploma

Tools

Version Control Systems

Documentation Tools

Job description

Job Description

We are looking for a Technical Writer to join our growing global team at Sectigo.

The Technical Writer is responsible for planning, developing, and maintaining clear, user-centered documentation that supports the effective use of company products and services. Working closely with subject matter experts and cross-functional teams, they deliver high-quality technical content across multiple delivery channels. The role also contributes to documentation strategy, cross-functional initiatives, and process improvements under the supervision of more senior team members.

This is a full-time position working in a hybrid model, requiring at least 3 days a week in our Ottawa office.

Core Functions and Responsibilities

1. Research, write, and maintain various technical documents, including user guides, administrator guides, developer guides, API references, and how-to articles.
2. Translate technical information into clear, accessible content for different audiences.
3. Develop and manage content in a docs-as-code environment, utilizing various documentation tools and methodologies.
4. Follow established documentation standards, templates, and workflows.
5. Collaborate with engineering, quality assurance, product management, and support teams to gather and validate source content.
6. Review and edit content created by peers and contributors for accuracy, clarity, and consistency.
7. Contribute to continuous improvement of documentation standards, tools, and processes.
8. Organize and maintain a centralized, structured documentation library.
9. Participate in strategic documentation initiatives and cross-functional projects.
10. Perform other duties as assigned related to this role and company initiatives.

Qualifications

Education

• Bachelor's degree in Technical Writing, English, Communications, Computer Science, or related discipline; a Technical Writing diploma is strongly preferred.
• Industry certification in Cybersecurity is an asset.

Experience

• Minimum of 2 years of relevant experience in technical documentation; 2 to 4+ years preferred.
• Knowledge of docs-as-code principles is an asset.
• Experience in website design and client-side web scripting is an asset.

Ideal Candidate Profile

• Exceptional technical writing and editing skills tailored to different audiences.
• Strong communication and collaboration skills for effective teamwork.
• Ability to understand complex software systems and translate them into user-friendly content.
• Proficiency in breaking down complex concepts into clear, concise content.
• Excellent organizational and time management skills.
• Experience with version control systems and software development documentation workflows.
• Proactive, self-driven, and capable of working independently in a fast-paced environment.
• Open to giving and receiving constructive feedback.
• Willingness to ask questions, suggest improvements, and challenge assumptions.
• Commitment to continuous learning and documentation excellence.
• Understanding of software development lifecycle and processes.
• Ability to leverage AI tools professionally, adhering to organizational policies and understanding AI capabilities and limitations.

Additional Information

Global team. Global reach. Global impact.

At Sectigo, we believe doing good is good business. Our strength and success come from our passionate, engaged team members who make a difference locally and globally. We are committed to an inclusive workforce, promoting growth opportunities, and fostering a positive, fun work environment that reflects our positive outcomes for customers.