Technical Writer

KPMG Canada; Oakville; On-site; CAD 54,000 - 81,000; Full time

Job summary

An established industry player is seeking a skilled Technical Writer to join their dynamic team. In this role, you will create essential documentation that supports operational standards and metrics, ensuring consistency and efficiency across technology support activities. You will collaborate with subject matter experts and contribute to key decision-making processes. This is a fantastic opportunity for someone passionate about technical writing and eager to make a significant impact in a supportive and inclusive environment. If you thrive in a collaborative setting and have a knack for clear communication, this role is perfect for you!

Benefits

Comprehensive Total Rewards program

Flexible working arrangements

Professional development opportunities

Inclusive workplace culture

Qualifications

• Bachelor's degree or certificate in technical writing is essential.
• Proficiency in English at a business level is required.

Responsibilities

• Create content and process mapping while collaborating with SMEs.
• Improve efficiencies in document design and standardization.

Skills

Technical Writing

Process Mapping

Document Design

Communication Skills

Education

Bachelor's degree in English or related field

Certificate in Technical Writing

Tools

Microsoft Word

Microsoft Visio

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

ITS’ Technology Support and Operations (TSO) group is accountable for operating and maintaining KPMG’s infrastructure environment in accordance with expected standards and metrics. TSO is comprised of Identity Management, Operations Control, Enterprise Operations, and Infrastructure Support Teams which together deliver on the mandate of providing operational processes and activities that effectively and efficiently support the technologies utilized by the group’s client base.

As the Technical Writer, you will primarily work with Microsoft Word and Visio to create documentation describing the agreements, technologies, and processes that underlie operational support activities for maintaining standards, metrics, guardrails, frameworks, and policies pertaining to KPMG’s IT environments.

Deliverables of this role provide quantitative and qualitative direction for the standards and processes that TSO groups adhere to when serving clients. As well as ensuring expected metrics and standards, these documents facilitate consistency, interoperability, scalability, and agility.

What You Will Do

• Create content and process mapping while working alongside the business and SMEs.
• Establish scope for deliverables including decisions around inclusion, exclusion, and/or value of identified content.
• Ask questions appropriately and listen effectively to understand the operational state of the technologies being supported.
• Leverage the skills and experience of senior resources to effectively apply standards, frameworks, and practices.
• Improve efficiencies team-wide when it comes to document design, standardization, brand adherence, and document editing.
• Contribute to key decision making and improved processes around compliance while working closely with other team resources.
• Deliver on projects in a timely manner while always keeping the team/team resources on track.
• Review and secure agreement for accountabilities associated with ongoing support of the services that the businesses employ.

What You Bring To The Role

• Bachelor's degree in English or related field, or completion of a certificate program in technical writing or related field.
• Proficiency in English at a business level is required.

This position requires written and oral fluency in English. The successful candidate will be required to support KPMG nationally and will be required to communicate with English-speaking colleagues.

KPMG BC Region Pay Range Information

The expected base salary range for this position is $54,000 to $81,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters.

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive, and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have the opportunity to request an adjustment or accommodation at any point throughout the recruitment process.