Technical Writer

KPMG Canada; Burnaby; On-site; CAD 54,000 - 81,000; Full time

Job summary

An established industry player is seeking a Technical Writer to join their dynamic team. In this role, you will leverage your expertise in technical writing and process mapping to create essential documentation that supports operational standards and metrics. Your contributions will enhance efficiency and consistency across the organization while collaborating closely with subject matter experts. This position offers a competitive salary and the opportunity to work in a diverse and inclusive environment that values integrity, excellence, and courage. If you are passionate about documentation and improving processes, this role is perfect for you.

Qualifications

• Create documentation for operational support activities.
• Establish deliverable scopes and improve document design.

Responsibilities

• Work with SMEs to create content and process mapping.
• Deliver projects timely while keeping team resources on track.

Skills

Technical Writing

Process Mapping

Document Design

Effective Communication

Team Collaboration

Education

Bachelor's Degree in English

Certificate in Technical Writing

Tools

Microsoft Word

Microsoft Visio

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

ITS’ Technology Support and Operations (TSO) group is accountable for operating and maintain KPMG’s infrastructure environment in accordance with expected standards and metrics. TSO is comprised of Identity Management, Operations Control, Enterprise Operations, and Infrastructure Support Teams which together deliver on the mandate of providing operational processes and activities that effectively and efficiently support the technologies utilized by the group’s client base.

As the Technical Writer, you will primarily work with Microsoft Word and Visio to create documentation describing the agreements, technologies, and processes that underly operational support activities for maintaining standards, metrics, guardrails, frameworks, and policies pertaining to KPMG’s IT environments.

Deliverables of this role provide quantitative and qualitative direction for the standards and processes that TSO groups adhere to when serving clients. As well as ensuring expected metrics and standards, these documents facilitate consistency, interoperability, scalability, and agility.

What You Will Do

• Create content and process mapping while working along side the business and SME’s
• Establish scope for deliverables including decisions around, inclusion, exclusion and/or value of identified content
• Ask questions appropriately and listen effectively to understand the operational state of the technologies being supported
• Leverage the skills and experience of senior resources to effectively apply standards, frameworks, and practices
• Improve efficiencies team wide when it comes to document design, standardization, brand adherence and document editing
• Contribute to key decision making and improved processes around compliance while working closely with other team resources
• Deliver on projects in a timely manner while always keeping the team/ team resources on track
• Review and secure agreement for accountabilities associated with ongoing support of the services that the businesses employ
  
  

What You Bring To The Role

• Bachelors degree in English or related field, or completion of a certificate program in technical writing or related field
• Create content and process mapping while working along side the business and SME’s
• Establish scope for deliverables including decisions around, inclusion, exclusion and/or value of identified content
• Ask questions appropriately and listen effectively to understand the operational state of the technologies being supported
• Leverage the skills and experience of senior resources to effectively apply standards, frameworks, and practices
• Improve efficiencies team wide when it comes to document design, standardization, brand adherence and document editing
• Contribute to key decision making and improved processes around compliance while working closely with other team resources
• Deliver on projects in a timely manner while always keeping the team/ team resources on track
• Review and secure agreement for accountabilities associated with ongoing support of the services that the businesses employ
• Proficiency in English at a business level is required
  
  

This position requires written and oral fluency in English. The successful candidate will be required to support KPMG nationally and will be required to communicate with English-speaking colleagues.

KPMG BC Region Pay Range Information

The expected base salary range for this position is $54,000 to $81,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have the opportunity to request an adjustment or accommodation at any point throughout the recruitment process. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.