Technical Underwriting Coordinator

Tarion; Toronto; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

A leading warranty protection organization is seeking a Technical Underwriting Coordinator in Toronto to support the Technical Risk & Underwriting team by reviewing builder performance and conducting interviews. Candidates should have a community college diploma, 3-5 years of relevant experience, and strong administrative skills. This full-time position offers a hybrid work model with flexible scheduling.

Benefits

Competitive compensation program

Employee discount program

Access to wellness programs

Learning and development opportunities

Qualifications

• 3-5 years of customer service and administrative skills and/or coordination experience.
• Strong organizational and problem-solving skills.
• General knowledge of the Ontario New Home Warranties Plan Act.

Responsibilities

• Support the Technical Risk & Underwriting team in preparation of builder performance reviews.
• Coordinate builder interviews and manage documentation.
• Conduct preliminary performance reviews on how builders meet their warranty obligations.

Skills

Customer service skills

Communication skills

Administrative skills

Organizational skills

Problem-solving skills

MS Office proficiency

Education

Community college diploma or equivalent

Additional post-secondary courses

Tools

Excel

Job description

Technical Underwriting Coordinator–TUC073025

Department: Underwriting

Type of Position: Full Time, 12 Month Contract

Location: Corporate Office, 7^thFloor, 5160 Yonge Street, Toronto, ON

Reporting to:Manager, Technical Risk and Underwriting

Work Model:Hybrid – flexible work schedule (All remote work must be completed from your home office within the province of Ontario.)

Grade: I

About Tarion

Since 1976, Tarion has served new home buyers and new homeowners by ensuring that one of their life’s biggest investments is protected. Almost every new home in the province is covered by a new home warranty. This warranty protection is provided by Ontario’s builders and lasts up to seven years. It is backstopped by Tarion. More than 375,000 homes are currently enrolled in the warranty program. Every year about 55,000 new homes are enrolled.

How We Make a Difference

A home is one of life’s biggest purchases. As an independent, not-for-profit organization,Tarion provides Ontario’s new home buyers and owners with peace of mind that theirpurchase is safeguarded through the province’s new home warranty and protectionprogram.

Almost every new home in the province is covered by a new home warranty. Tarion ensuresconsumer protection by providing free tools, guides and resources to help homeownersunderstand their builder’s warranty and navigate warranty claims with confidence.
If a builder does not meet their warranty commitments, Tarion offers guidance to helphomeowners ensure they receive the coverage they’re entitled to, and when necessary,steps in to help resolve warranty claims.

About the Role

The Technical Underwriting Coordinator is part of Tarion’s Technical Risk & Underwriting team. The team’s primary functions include reviewing builder performance, conducting builder interviews and overseeing the Escalating Consequences (Registrar Bulletin 12) to assess risks and formulate recommendations to the Underwriting team. This is related to Tarion’s commitment to best understand risk by reviewing and analyzing all aspects of a builder’s performance, which would include new builders’ experience and skills and existing builder previous warranty performance. The position is part of Tarion’s commitment to best understand potential risk and protect consumers. This position will be a coordinator role with administrative duties included.

This is a hybrid role requiring working two (2) days in the office and three (3) days remotely, per week. (All remote work must be completed from your home office within the province of Ontario.)

Responsibilities include:

• Support the Technical Risk & Underwriting team in preparation and preliminary review of builder performance reviews, including:
  • Preparation of analytical reports (excel) for review by pulling, sorting, arranging data
  • Conducting preliminary review of defect types, reserves, claim amounts, conciliation inspections, flags, etc., using various internal platforms
• Coordinate builder interviews by managing and preparing documentation, sort information provided by builders, administrative correspondence with applicants, management of reports and follow-ups
• Coordinate site visits by tracking and scheduling administrative correspondence with builders, management of reports and follow-ups
• Conduct preliminary performance reviews on how builders meet their warranty obligations via the Escalating Consequences (Registrar Bulletin 12) process, includes preparation of letters and coordination of meetings
• Assist with general administration and coordination of information shared with internal stakeholders as needed
• Manage the storage of reports and documentation
• Maintain detailed tracking using Excel to assist in the identification of trends
• Conduct calls to builders related to obtaining feedback, obtaining/verifying information, coordination, etc.
• Schedule and attend on-site meetings with builders, as required

A great candidate for this position will have:

• Minimum Community college diploma (or equivalent) with additional post-secondary courses
• 3-5 years' customer service and administrative skills and/or coordination experience
• Strong communication skills: verbal and written
• Exceptional customer service skills
• Proven ability to meet strict deadlines
• Above average administrative skills and experience in MS office programs e.g., Excel
• Demonstrated ability to balance multiple priorities in a dynamic team environment
• Demonstrated interest in and commitment to continuous learning
• Ability to work cohesively in a team environment and take initiative to work individually when required
• Strong organizational and problem-solving skills
• General Knowledge of the Ontario New Home Warranties Plan Act and Regulations, and Builder Bulletins
• Valid Class ‘G’ driver’s license and reliable transportation is essential

Why Choose Tarion?

We believe that Tarion’s employees are its most valuable asset. We strive to provide awelcoming work environment.

We offer employees a competitive compensation program, opportunities for learning anddevelopment, an employee discount program, access to wellness programs, and a variety ofEmployee Assistance Program tools and online resources to support well-being.

At Tarion, we believe that a strong commitment to diversity and inclusion allows employees toperform at their very best and underpins a culture in which everyone feels they have an equalopportunity to belong and build a career. Tarion is committed to developing and maintainingwork environments and practices that ensure equality of opportunity in recruitment, selectionand promotion, and to removing systemic barriers so that employees have every opportunityto feel included in the workplace.

If you are a person with a disability and have questions or would like help with yourapplication, please contact a member of the Human ResourcesDepartment.

Application Submissions & Deadline:

Please submit a single file with acovering letter and resume with vacancy codeTUC073025by no later thanAugust 12, 2025.