Technical Training Instructor - Contract Position

YWCA Hartford Region, Inc.; Regina; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a passionate YW Tech Lab Instructor to lead a hybrid technical training program. This role focuses on fostering an engaging learning environment for adult learners, ensuring they develop essential skills for success in the tech industry. The ideal candidate will have a strong background in IT support or cybersecurity, paired with a commitment to education and workforce readiness. You will curate curriculum content, facilitate learning through platforms like Google Classroom and Coursera, and support participants in achieving their career goals. Join a mission-driven organization dedicated to empowering individuals through education and technology.

Qualifications

• Minimum 2–3 years of experience teaching technical training.
• Experience designing curriculum for adult learners is a plus.

Responsibilities

• Teach classes and assign coursework Monday through Thursday.
• Prepare and upload materials to Google Classroom weekly.

Skills

Attention to Detail

Collaboration

Communication

Customer Service

Dependability

Emotional Intelligence

Innovative Thinking

Presentation Skills

Problem-Solving

Time Management

Education

Associate’s or Bachelor’s degree in Computer Science

Relevant industry certifications

Tools

Google Classroom

Zoom

Microsoft Office

Job description

Description

Position Summary

YW Tech Lab Instructor is responsible for implementing a hybrid, ten-week technical training program primarily focusing on remote learning. Reporting directly to the Program Manager, the Instructor will collaborate with staff and volunteers to ensure program participants develop the essential skills required to succeed in the tech industry.

This role involves curating and adapting curriculum content and learning resources to meet the varied needs of adult learners. The ideal candidate will bring technical expertise, a passion for education, and the ability to foster an engaging, comprehensive learning environment that supports participant growth and workforce readiness.

Essential Job Functions:

YW Tech Lab Instructor is responsible for teaching classes and assigning coursework Monday through Thursday, with office hours available on Fridays by appointment. When facilitating independent learning, the instructor will provide assignments at least 48 hours in advance. Classes may be scheduled during weekday afternoons or evenings based on program needs.

• The Instructor will be responsible for preparing and uploading materials to Google Classroom weekly. This platform will include modules, check-ins, group work, readings, and assignments.
• The Instructor must ensure participant engagement, provide lesson clarity, and align content relevancy to the field.
• Utilize Coursera as a key learning platform for course instruction- be familiar with the selected Coursera content, guide participants through the modules, and supplement learning with additional instructions when needed.
• Ensure course content is engaging, accessible, and aligned with participants' learning needs.
• YW Tech Lab Instructor will be responsive to student questions through in-person meetups, email, phone calls, and other forms of communication. Additionally, the instructor will submit bi-weekly class summaries, including updates on student progress, curriculum developments, troubleshooting needs, and attendance records.
• YW Tech Lab Instructor will also provide outreach and student orientation support and facilitate connections with employers to arrange guest speakers and placement, when applicable.
• Collaborate with the Program Manager and staff to track progress and support participants’ career goals.

Requirements

Education:

Associate’s or Bachelor’s degree in Computer Science, Information Technology, Education, or a related field preferred.

Relevant industry certifications are strongly encouraged.

Minimum of 2–3 years of experience teaching or facilitating technical training in a classroom or virtual environment.

Hands-on experience in IT Support, Cybersecurity, or related technical fields.

Experience designing or adapting curriculum and instructional materials for adult learners or non-traditional students is a plus.

Experience:

Minimum 2–3 years of experience delivering technical training in IT Support, Cybersecurity, or related technology fields.

Proven ability to teach and explain complex technical concepts to adult learners with varying levels of experience.

Experience using and managing virtual learning platforms such as Google Classroom, Zoom, or similar tools.

Familiarity with curriculum development, including creating modules, assignments, and assessments.

Strong organizational skills and ability to manage instructional timelines and participant engagement.

Experience supporting underrepresented populations or working in workforce development programs is a plus.

License or Certifications:

CompTIA A+, Network+, or Security+ (preferred for IT Support and Cybersecurity instructors)

Google IT Support Professional Certificate (a plus)

Microsoft Certified: Azure Fundamentals or equivalent (optional but valuable)

Certified Technical Trainer (CTT+) or equivalent instructional certification (preferred)

Any state-recognized teaching or training certification (if applicable)

Valid driver’s license (if travel is required)

Schedule:

The Instructor will follow a Monday through Friday schedule. Classes will be held Monday through Thursday, with Friday reserved for office hours by appointment. Instruction may take place in the afternoon or evening, depending on participant availability. This position supports a hybrid model, with a mix of remote instruction and in-person engagement when necessary.

Key Competencies:

Seeks to cultivate and develop professional relationships with key stakeholders, i.e., staff, volunteers, participants, interns, board members, etc.;

Demonstrated skill in understanding others;

Demonstrates a willingness to examine one’s assumptions and attitudes;

Maintains productive relationships while considering multiple perspectives;

Experience resolving conflicts effectively; and

Promotes a respectful learning environment in which concerns are addressed effectively.

Skills:

Attention to Detail: Strong attention to detail and ability to troubleshoot;

Collaboration: Team-centered and willing to work in a collaborative and team-based environment;

Communication: Strong written and verbal communication skills;

Customer Service: Ability to demonstrate excellent customer service skills and build rapport with internal and external customers; Ability to interact with key stakeholders and respond to inquiries promptly;

Dependability: Ability to work independently and communicate effectively and consistently with internal and external constituents;

Emotional Intelligence: Recognizes and values different ideas of others; Empathetically and respectfully accepts these differences and works cooperatively and sincerely to optimize the contributions of all individuals;

Innovative: Innovative thinkers and ready to contribute to model design and strategic plans, and review and implement changes and enhancements to programming;

Mission Focused: Must uphold the core values of the organization; Strong supporter of the organization’s mission and services offered;

Presentation: Exceptional public speaking and workshop facilitation skills;

Problem-Solving: Strong problem-solving and critical thinking skills;

Personal Accountability: Accepts responsibility for own actions and embraces experiences as learning opportunities;

Results-oriented: Directs behavior to emphasize the achievement of organizational goals and core values. Ability to meet multiple deadlines;

Technical Skills: Proficiency with Microsoft Office products, including high proficiency with Excel, PowerPoint, and Word required;

Time Management: Strong time management, project management, and prioritization skills;

Trust and Respect: Offers respect to all in the work environment, and adheres to high personal standards of acceptance, reliability, openness, and consistency of action with words; and

Relationship Building: Superb networking skills and builds productive relationships in the workplace.