Technical Trainer

Arctic Wolf; Waterloo; On-site; CAD 70,000 - 90,000; Full time

Job summary

A cybersecurity company in Waterloo is seeking a Technical Trainer to design and deliver technical training programs. The ideal candidate will have strong presentation and instructional design skills, effectively engaging with learners in both in-person and remote formats. This role supports the mission to end cyber risk and contributes to a collaborative and inclusive environment. Competitive compensation and benefits are included.

Benefits

Equity for all employees

Flexible time off

Comprehensive benefits package

Training and career development programs

Qualifications

• Experience as a corporate or product trainer in high-tech or related fields.
• Ability to deliver training to in-person and remote attendees.
• Effective communication and interpersonal skills.

Responsibilities

• Design, develop, and deliver technical/product training.
• Develop hands-on activities to reinforce key concepts.
• Collaborate with R&D, Product Management, and Project Management.

Skills

Engaging presentation skills

Instructional design

Learning Management Systems

Technical knowledge in cybersecurity

Tools

Video teleconferencing software

eLearning development tools

Job description

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Strategic Talent Acquisition Partner | Dedicated to Promoting Inclusive Hiring Practices

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself : we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights . Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple : End Cyber Risk. We’re looking for a Technical Trainer to be part of making that happen.

About the Role

If you are a skilled instructor with a passion for educating fellow employees, join our team and contribute to the evolution of our exceptional training programs.

Responsibilities

As a Technical Trainer at Arctic Wolf, you will get to :

• Design, develop, and deliver technical / product training in a variety of formats
• Rapidly learn new technologies and create effective lessons around them
• Develop hands-on activities to reinforce key concepts and workflows
• Collaborate with diverse stakeholders in R&D, Product Management, and Project Management to ensure accuracy and completeness of training
• Maintain and improve existing content library
• Become a Subject Matter Expert : answer questions, source training, provide mentorship, enhance the flow of information
• Foster a positive, inclusive, learning environment

About You

You are a charismatic, energetic personality who actively engages with learners and is fearless speaking in front of a crowd. You have experience as a corporate or product trainer in high-tech or a related field. Ideally, you will also be capable of :

Enthusiastically delivering high-quality training to a mix of in-person and remote attendees

Effectively running a virtual class using video teleconferencing software

Developing learning content (slides, audio, video, eLearning, supplemental documentation)

Sounding natural and comfortable in recorded lessons

Communicating effectively using mature interpersonal skills

Using a Learning Management System

Prior experience in cybersecurity or software development is preferred but not required.

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including :

Equity for all employees

Flexible time off and paid volunteer days

RRSP and 401k match

Training and career development programs

Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services

Robust Employee Assistance Program (EAP) with mental health services

Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and / or other specific needs where possible. Please let us know if you require any accommodations by emailing [e-mail].

Security Requirements

Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

Background checks are required for this position.

This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Engineering, Information Technology, and Training

Industries

Computer and Network Security

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