Technical Trainer

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

The Technical Trainer will develop and deliver engaging in-person and virtual training material on PagerDuty products and practices to existing customers. In this role, you will collaborate with team members and subject matter experts to create course outlines and course content, and then deliver them to our clients. The Technical Trainer will also be responsible for reviewing existing content in conjunction with student feedback, and working with team members to identify areas for improvement. The goal of the individual in this role is to ensure successful management of assigned training sessions that result in product adoption, and position PagerDuty as a leader in the Operations Cloud space.

Responsibilities:

• Deliver instructor-led (in-person or virtual) classroom training to end-users on a regular basis
• Deliver engaging and informative webinars on a recurring basis
• Assist in developing and maintaining technical training content, lab exercises, presentations, take-home materials, and other accompanying educational content
• Design and develop engaging course content and learning activities for virtual, in-person, and eLearning modalities with continuous improvement cycles
• Communicate with our Customer Success, Support, Sales, and Professional Services teams to identify popular training concepts to develop and deliver
• May be asked to write instructional content for eLearning product training courses

Basic Qualifications

• 3-5 years of experience supporting customers with Onprem solutions, cloud and SaaS products
• Demonstrated experience creating and implementing in-class exercises that incorporate real-world application and stimulate learner participation across multiple personas
• Understanding of DevOps, SRE and system administration including familiarity with scripting in BASH, Python, Ruby and/or other languages
• Understand types of system (node) that you write a job against, Linux/Redhat, Using SSH, Windows
• Experience with Command Line, Network Engineering Basics, Host/DNS Names, Basic Connections for Computers, Orchestration of Jobs and deployments as Tasks and Sessions

Preferred Qualifications

• Experience with cloud platforms (AWS, Azure, GCP) and Ansible
• Experience with ITSM tools such as ServiceNow
• General understanding of Adult Education practices and principles
• Multi-lingual an asset

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

The base salary range for this position is 77,000 - 108,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust.

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.