Technical Systems Analyst 3

FortisBC; Surrey; On-site; CAD 86,000 - 95,000; Full time

Job summary

FortisBC in Surrey, BC is seeking a Technical Systems Analyst 3 to provide advanced infrastructure support across core pillars such as data center operations, networking and UC. You will manage workload and project contributions independently while collaborating with Administrators and other technical teams to ensure reliability, scalability and security of FortisBC’s environments.

The role requires a 2-year diploma and at least 4 years of related experience, with strong scripting and automation

Qualifications

• Completion of a 2-year diploma in Computer or Electronics Technology or related field.
• Minimum of 4 years’ related work experience.
• Advanced knowledge of infrastructure systems including data center operations, networking, and UC.
• Experience leading troubleshooting of complex infrastructure issues.
• Experience with scripting, automation, and cross-platform integration.

Responsibilities

• Provides advanced infrastructure support across platforms and diagnostics.
• Troubleshoots infrastructure hardware and software issues across systems, network and UC.
• Plans and executes infrastructure upgrades, installations and preventive maintenance.
• Contributes to design and implementation of infrastructure solutions per standards.
• Documents procedures and configurations in the problem management system.
• Supports infrastructure projects with planning, testing and post-implementation review.
• Gives guidance to TSA 1 staff and collaborates with Administrators on strategic initiatives.
• Liaises with vendors for advanced support and equipment servicing.
• Maintains knowledge of FortisBC infrastructure systems and tools.
• Evaluates emerging technologies and contributes to roadmaps.

Skills

Infrastructure

Networking

Unified Communications

Scripting

Automation

Education

Diploma in Computer or Electronics Technology

Tools

SCCM

Intune

Update Manager

Ansible

Linux (RedHat)

Job description

Technical Systems Analyst 3

Location: Surrey, BC, CA Trail, BC, CA

Branch: Gas
Affiliation: MoveUP
Employment Status: Full-Time Regular
Salary: $3,478.00 Biweekly
Short-term Incentive Eligible: No
Workplace Flexibility: No
Posting End Date: Open until filled

As the province's largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one ofBC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

The Technical Systems Analyst 3 (TSA 3) provides advanced infrastructure support across FortisBC's core pillars: Infrastructure, Systems, Network, and Unified Communications (UC). The role contributes to complex diagnostics, strategic initiatives, and cross-platform projects. The role manages their workload and project contributions independently and collaborates closely with Administrators and other technical teams to ensure the reliability, scalability, and security of FortisBC's infrastructure environments.

Responsibilities

• Provides advanced technical support across infrastructure platforms, including complex diagnostics and resolution.
• Performs troubleshooting efforts for infrastructure hardware and software issues across systems, network, and UC environments.
• Plans and executes infrastructure upgrades, installations, and preventive maintenance activities.
• Contributes to the design and implementation of infrastructure solutions aligned with organizational standards.
• Documents advanced procedures, configurations, and architectural decisions in the problem management system.
• Provides advanced technical support to infrastructure projects, including planning, execution, testing, and post-implementation review.
• Provides guidance and technical leadership to TSA 1 staff and collaborates with Administrators and other senior technical staff to support strategic initiatives and platform improvements.
• Sets up, delivers, and assists with disposal of infrastructure assets such as servers, network equipment, and UC hardware.
• Liaises with vendors for advanced support coordination, equipment servicing, and solution evaluation.
• Maintains current knowledge of FortisBC infrastructure systems, standards, and tools.
• Evaluates emerging technologies and contributes to infrastructure roadmap discussions.
• Performs duties of a minor nature related to the above that do not affect the evaluation of the job.
• Some travel may be required.

Requirements

• Completion of 2-year Diploma in Computer or Electronics Technology, Computer Science, or related field.
• Minimum of 4 years’ related work experience.
• Advanced knowledge of infrastructure systems including data center operations, networking, and Unified Communications.
• Experience leading troubleshooting and resolution of complex infrastructure issues.
• Familiarity with infrastructure monitoring, automation, and orchestration tools.
• Ability to contribute to infrastructure design and strategic planning.
• Experience with scripting, automation, and integration across platforms.
• Strong interpersonal and customer service skills.
• Strong written and oral communications and presentation skills.
• Excellent analytical and organizational skills, including the ability to work in a fast-paced, changing environment.
• Ability to manage medium to large-scale projects.
• Ability to analyze and resolve complex technical problems.
• Valid Class 5 British Columbia Driver’s license.

Additional Information

This role is primarily for the Enterprise Patch Management team in which we concentrate on keeping the enterprise environment up to date for all hardware and software connected to the network.

In this role you will need to be:

• Experienced in SCCM, Intune, and Update Manager.
• Experienced with Ansible and Linux RedHat administration and patching.
• Experienced with iOS and Android patching.
• Experienced with Windows Server and Endpoint Patching and Management.
• Interested in automation.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles .