Technical Support - Work from Home

Teleperformance; Winnipeg; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking candidates in Canada, including Manitoba, for a role focused on technical support and customer service. Candidates should have an associate's degree, strong troubleshooting skills, and at least 2 years of relevant experience. The position requires excellent communication and time management abilities, with a focus on delivering exceptional customer experience.

Qualifications

• 2 years in a technical or clinical/medical-based device support role.
• Previous contact center experience is an asset.
• Ability to type 30 wpm and pass language/grammar screening.

Responsibilities

• Deliver comprehensive resolutions to customer issues.
• Troubleshoot and resolve technical problems for customers.
• Provide exceptional customer service in a fast-paced environment.

Skills

Customer service experience

Clear communication skills

Adaptability

Technical troubleshooting

Time management

Education

Associate’s degree or certification

Tools

Microsoft Office

Electronic documentation systems

Job description

The Opportunity

Description

We are hiring from any of these locations : Alberta, British Columbia, Nova Scotia, New Brunswick, Manitoba, Newfoundland, Saskatchewan, Prince Edward Island!

Customer service focus :

• Experience in customer-facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)
• Demonstrates a passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
• Obsesses over the customer experience and constantly strives to exceed their expectations
• Able to communicate clearly and effectively, both written and verbal (in required language)
• Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues
• Approaches problems flexibly and can adapt and modify approaches without compromising outcome

Learning aptitude :

Thrives in a team environment : able to seek and provide expertise, challenge productively and help others succeed

Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization

Stays curious in the pursuit of professional excellence

Effective time management strategy including the ability to multi-task, prioritize, organize and balance workload

Technical knowledge and expertise :

Professional and / or personal technical troubleshooting experience

iOS, Smartphone, Tablet, PC or Mac experience

Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others

Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology

Confident in navigating through multiple systems and tools to research, comprehend, and deliver solutions to customers in real-time

Resilience :

Able to self-manage and work independently in a fast-paced and highly demanding environment

Embraces repetition of core job duties, yet eager to take on more responsibility when needed

Strong sense of professionalism exhibited by remaining positive, calm, and composed under pressure

Self-awareness to identify, address, and manage navigating through challenges associated with the role

Remains focused and poised despite criticism and setbacks

Eager to receive feedback, embraces coaching, and demonstrates changes as a result

Strong sense of professionalism exhibited by remaining positive, calm, and composed under pressure

Experience Required for Your Success

Requirements :

Associate’s degree or certification from an accredited program for technical and / or clinical education required

2 years in a technical or clinical / medical-based device support role.

Experience with the use of electronic documentation systems required.

Previous contact center experience is an asset

Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred

Excellent communication / comprehension skills

Ability to type 30 wpm and successfully pass our language / grammar screening

Excellent home internet hardwired – Wi-Fi connections are not permitted