Technical Support - Work From Home

Teleperformance; Edmonton; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading company in customer service is seeking candidates for a technical support role. The position requires strong customer service skills, technical troubleshooting experience, and the ability to thrive in a fast-paced environment. Ideal candidates will have an associate degree and be eager to learn and grow within the organization.

Qualifications

• 2 years in a technical or clinical/medical-based device support role.
• Experience with electronic documentation systems required.
• Ability to type 30 wpm and pass language/grammar screening.

Responsibilities

• Provide customer support via phone, chat, or in person.
• Troubleshoot technical issues and deliver solutions.
• Manage multiple systems to resolve customer inquiries.

Skills

Customer Service

Technical Troubleshooting

Communication

Time Management

Adaptability

Education

Associate degree or certification from an accredited program

Tools

Microsoft Office

Electronic Documentation Systems

Job description

We are hiring from any of these locations : Alberta, British Columbia, Nova Scotia, New Brunswick, Manitoba, Newfoundland, Saskatchewan, Prince Edward Island!

• Possesses experience in customer-facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)
• Demonstrates a passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
• Obsesses over the customer experience and constantly strives to exceed their expectations
• Is able to communicate clearly and effectively, both written and verbal (in required language)
• Is able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues
• Approaches problems flexibly and can adapt and modify approaches without compromising outcome

Learning aptitude :

• Thrives in a team environment : able to seek and provide expertise, challenge productively and help others succeed
• Has energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization
• Stays curious in the pursuit of professional excellence
• Has effective time management strategy including the ability to multi-task, prioritize, organize and balance workload

Technical knowledge and expertise :

• Is professional and / or personal technical troubleshooting experience
• Has iOS, Smartphone, Tablet, PC or Mac experience
• Has deep curiosity for understanding technology, passion for learning more and sharing knowledge with others
• Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology
• Is confident in navigating through multiple systems and tools to research, comprehend, and deliver solutions to customers in real-time.

Resilience :

• Is able to self-manage and work independently in a fast-paced and highly demanding environment
• Embraces repetition of core job duties, yet eager to take on more responsibility when needed
• Has a strong sense of professionalism exhibited by remaining positive, calm, and composed under pressure
• Has self-awareness to identify, address, and manage navigating through challenges associated with the role
• Remains focused and poised despite criticism and setbacks
• Is eager to receive feedback, embraces coaching, and demonstrates changes as a result
• Has strong sense of professionalism exhibited by remaining positive, calm, and composed under pressure

Experience Required for Your Success

• Associate degree or certification from an accredited program for technical and / or clinical education required
• 2 years in a technical or clinical / medical-based device support role.
• Experience with the use of electronic documentation systems required.
• Previous contact center experience is an asset
• Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
• Ability to type 30 wpm and successfully pass our language / grammar screening
• Excellent home internet hardwired – Wi-Fi connections are not permitted