Technical Support Technician (Edmonton)

Can / Am Technologies, Inc.; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A software solutions provider in Edmonton seeks a Technical Support Technician to manage client-facing applications and ensure high-quality support. Responsibilities include handling support tickets, effective communication, and collaborating with the team to improve efficiency. The starting salary is $55,000, with benefits including medical, dental, and an RRSP plan. This is an excellent opportunity for applicants passionate about delivering exceptional support.

Benefits

Generous benefits including medical and dental plans

RRSP plans

Opportunity for career development

Qualifications

• Quick learner with the ability to adapt in a fast-paced environment.
• Experience in customer support and troubleshooting.
• Ability to communicate effectively with technical and non-technical personnel.

Responsibilities

• Manage multiple support tickets with varying priorities.
• Communicate and follow up with clients on support issues.
• Support and manage office equipment including network and hardware.
• Collaborate with colleagues to resolve internal issues.

Skills

Problem-solving skills

Effective communication

Ability to manage multiple priorities

Technical support knowledge

Job description

About Can / Am Technologies

At Can / Am, we have been creating great software that empowers our clients to provide outstanding service to their customers for over 15 years. Our Teller Cash Receipting software is an industry-leading solution that automates and streamlines cash handling and financial management practices for State, County, and City governments. Can / Am serves clients across North America, with staff operating in Edmonton, Alberta, and Denver, Colorado.

We have built an engaged team of hardworking and collaborative people in our U.S. and Canadian locations. Successful Can / Am team members embody these values:

• Pursue thoughtful understanding | approaching every situation and person with compassion, seeking to gain insight at a deeper level
• Challenge reality | honestly aspiring to improve with forward-focused ambition
• Engage growth together | cultivating a dynamic environment with opportunities to learn, have fun, and realize full potential
• Spark | igniting joyful experiences and innovative solutions with passion and energy
• Pay it forward | creating lasting value by investing generously in our people, platforms, and community

Position Summary

Can / Am is seeking a dedicated and thorough Technical Support Technician to support our client-facing and internal applications.

You will play a key role in providing support to ensure our company maintains its excellent service record while working alongside a committed team of professionals. The role requires a keen eye for improvement and the ability to prioritize client needs effectively. This position reports to the Director of Support and Operations.

Qualifications

The ideal candidate should be a quick learner with problem-solving skills and the ability to deliver results in a fast-paced environment. Responsibilities include:

• Managing multiple support tickets with varying priorities and timeframes
• Communicating and following up with clients to clarify issues and provide updates
• Working efficiently within different time constraints to meet client needs
• Asking necessary questions to identify requirements and expected outcomes
• Producing significant output with minimal wasted effort
• Communicating effectively with both technical and non-technical personnel
• Supporting and managing office equipment, including network, printer, and hardware support

Key Goals and Success Criteria

• Preparing product sites for sales demos using procedural documentation
• Maintaining strong communication to ensure clear understanding and expectations
• Providing prompt solutions, follow-through, and regular status updates
• Supporting others with a positive attitude and long-term solutions to improve efficiency
• Contributing to product improvements and enhancing the knowledge base for clients, partners, and staff
• Troubleshooting software and internal office equipment issues
• Responding to inquiries via phone and email, escalating issues when necessary
• Collaborating with colleagues to identify and resolve internal issues
• Performing software testing to assess value addition for customers
• Updating internal documentation to reflect processes and training needs
• Being available during support hours with periodic on-call responsibilities

What You Will Receive

• A challenging, fulfilling career within a vibrant team aligned with our values
• A starting salary of $55,000
• Generous benefits including medical, dental, and RRSP plans
• The opportunity to make a meaningful difference for our clients and staff

If you are qualified and passionate about providing excellent support and strategic results, we would love to hear from you!

EOE Statement

Can / Am is an Equal Opportunity Employer that does not discriminate based on age, race, sex, religion, national origin, disability, or any other protected status. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. Please contact [e-mail] for assistance or accommodation requests due to a disability.

J-18808-Ljbffr