Technical Support Specialist - Microsoft Teams

Innovatia; Saint John; Remote; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is looking for a Technical Support Specialist with a focus on MS Teams voice configurations. In this role, you will lead project engagements, managing installations and configurations while collaborating with teams to implement voice solutions. Your expertise in PowerShell scripting and Poly device management will be crucial as you support clients in optimizing their communication systems. Join a dynamic team where your contributions will directly impact the success of major projects in the telecommunications sector. This is a fantastic opportunity for those passionate about technology and customer service.

Qualifications

• 5+ years of experience in MS Teams, Skype for Business, or VOIP/UC environments.
• Proven experience with voice routing policies and dial plan configurations.

Responsibilities

• Lead project engagements including installations, configurations, and migrations.
• Configure MS Teams voice routing policies and manage Auto Attendants.

Skills

MS Teams voice configurations

PowerShell scripting

Voice routing policies

Dial plan configurations

Auto Attendant setup

Call Queue setup

Poly device management

Endpoint management

Education

Bachelor’s degree in Computer Science

Equivalent work experience

Tools

MS Teams

Poly Lens

Job description

Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies.

We are seeking a skilled Technical Support Specialist - MS Teams to join our team. The ideal candidate will have extensive experience with MS Teams voice configurations, including voice routing policies, dial plan configurations, Auto Attendant and Call Queue setups, and PowerShell scripting. This role requires hands-on project experience with MS Teams and familiarity with Poly and Poly Lens endpoint management.

Location: Remote US

Employment Type: 1099 Contractor

Responsibilities:

• Lead end-to-end project engagements, including installations, configurations, and migrations.
• Configure and manage MS Teams voice routing policies and dial plans.
• Set up and maintain Auto Attendants and Call Queues in MS Teams.
• Execute and troubleshoot PowerShell scripts as provided.
• Collaborate with project teams to implement MS Teams voice solutions.
• Manage and integrate Poly devices with MS Teams.
• Utilize Poly Lens for endpoint management within MS Teams environments.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent work experience.
• Minimum 5 years of experience in a similar role with a focus on Microsoft Teams, Skype for Business, or VOIP/UC environments.
• Proven experience with MS Teams voice configurations.
• Strong understanding of voice routing policies and dial plan configurations.
• Proficiency in setting up Auto Attendants and Call Queues.
• Ability to run and troubleshoot PowerShell scripts.
• Hands-on project experience with MS Teams voice solutions.
• Familiarity with Poly devices and their integration with MS Teams.
• Experience with Poly Lens for endpoint management.

To apply for this dynamic opportunity please submit your resume via our website at www.innovatia.net/careers

We thank all candidates for your interest, however, only those selected for an interview will be contacted.

Innovatia is an equal opportunity employer.