Technical Support Specialist Level 1

协呉; Mississauga; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in mobile and IoT device management is seeking a Technical Support Specialist, Level 1. The role involves providing exceptional post-sales support, troubleshooting issues, and enhancing customer experience in a hybrid work environment. Ideal candidates will have a relevant degree and strong problem-solving skills, with a passion for technology and teamwork.

Qualifications

• Minimum 1-2 years of relevant experience; exceptions possible for qualified candidates.
• Strong problem-solving skills, team-oriented, flexible, hardworking.

Responsibilities

• Provide telephone and email-based post-sales technical support for software products.
• Investigate customer-reported issues and collaborate with internal stakeholders.
• Deliver superior customer service regarding MDM solutions.

Skills

Problem Solving

Communication

Teamwork

Education

Degree or Diploma in Computer Networking

Degree or Diploma in Information Technology

Degree or Diploma in Computer Science

Tools

Windows 8.1

Windows Server 2008

Windows Server 2012

SQL

Virtual Servers

Job description

SOTI is committed to providing its employees with endless possibilities: learning new things, working with the latest technologies, and making a difference in the world.

Job Title: Technical Support Specialist, Level 1

Location: Mississauga, Canada (Hybrid)

Who We Are:

At SOTI, we are committed to delivering best-in-class mobile and IoT device management solutions. We seek out-of-the-box thinkers who appreciate the art of creating great software.

To us, being visionary is more important than doing things the way they’ve always been done.

What’s in it for you?

The People - From our humble origins in our founder’s basement to our industry-leading position today, SOTI has fostered a company culture emphasizing personal growth, continuous innovation, and fun.

The Growth - Our environment encourages new ideas, fresh perspectives, and the drive to see them through. SOTI is a fast-paced, global company that encourages you to make your mark and be part of something big!

The Technology - You’ll work with leading-edge technologies and tackle complex, interesting projects as part of highly collaborative and agile teams. You will collaborate with SOTI’s partners, including leading tech giants, keeping you on the cusp of emerging technologies.

What You'll Do:

1. Provide telephone and email-based post-sales technical support for our software products.

2. Investigate customer-reported issues and collaborate with internal stakeholders to resolve them.

3. Proactively update customers on the progress of their queries.

4. Respond promptly to customer requests, aiming to enhance customer experience.

5. Deliver superior customer service regarding our MDM solutions, diagnosing and resolving application queries and answering questions.

6. Use various devices to reproduce customer environments for troubleshooting.

Qualifications:

1. Degree or Diploma in Computer Networking, Information Technology, Computer Science, or a related technical field.

2. Solid understanding of the OSI model and networking principles (Firewalls, Network Protocols, Subnetting).

3. Experience with Windows 8.1, Windows Server 2008/2012, SQL, Virtual Servers, etc.

4. Knowledge of mobile platforms (Android, iOS, Windows Mobile, BlackBerry).

5. Minimum 1-2 years of relevant experience; exceptions possible for qualified candidates.

6. Strong problem-solving skills, team-oriented, flexible, hardworking, quick learner, self-motivated, results-driven.

7. Ability to plan, prioritize, and organize workload within service standards and objectives.

8. Excellent verbal and written communication skills in English.

9. Fluency in French is an asset.

#LI-SI1

If you want to bring your ideas to life, apply at SOTI today. We are committed to accessible employment practices compliant with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodations during the recruitment process, please notify People & Culture at [e-mail].

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. Without a signed Services Agreement, SOTI will not consider or pay referral fees to agencies.