technical support specialist – information technology (IT)

SOTI Inc.; Mississauga; On-site; CAD 55,000 - 65,000; Full time

Job summary

A leading tech company in Mississauga is seeking a Technical Support Analyst to assist users with computer-related issues. You will respond to inquiries, provide training, and maintain a log of problems and solutions. The ideal candidate has 2-3 years of experience and strong communication skills. The role offers various health benefits and a permanent position with 40 hours of work per week.

Benefits

Dental plan

Health care plan

Vision care benefits

Registered Retirement Savings Plan (RRSP)

Qualifications

• 2 years to less than 3 years of experience is required.
• Work in a fast-paced environment with tight deadlines.
• Must have excellent interpersonal skills and be a team player.

Responsibilities

• Respond to users experiencing difficulties with computers.
• Provide business systems, network, and Internet support.
• Supervise other technical support workers.

Skills

Client focus

Excellent oral and written communication

Ability to multitask

Attention to detail

Initiative

Education

College / CEGEP

Tools

Android

Jira

Linux

Salesforce

MS Windows

Python

Job description

Education : College / CEGEP

Work setting : Private company, corporation or industry

Tasks :

1. Respond to users experiencing difficulties with computers
2. Consult user guides, technical manuals, and other documents to research and implement solutions
3. Provide advice and training to users in response to identified difficulties
4. Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
5. Participate in the redesign of applications and other software
6. Supervise other technical support workers in this group
7. Provide business systems, network, and Internet support to users in response to identified difficulties
8. Provide customer service
9. Manage incidents

Computer and technology knowledge :

• Android
• Jira
• Linux
• Networking software
• HTML editing software
• Python
• Salesforce
• MS Windows

Work conditions and physical capabilities :

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail

Personal suitability :

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral and written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Experience : 2 years to less than 3 years

Health benefits :

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits :

• Registered Retirement Savings Plan (RRSP)

Other benefits :

• Other benefits
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 40 hours per week