Technical Support Specialist

EONCA Corporation o / a CCTV Direct; Mississauga; On-site; CAD 45,000 - 65,000; Full time

Job summary

CCTV Direct, a leader in surveillance technology, is seeking a motivated Technical Support Specialist to join their team in Mississauga. The role involves providing comprehensive assistance to customers facing technical issues, supporting the sales team, and collaborating on product testing. A focus on strong analytical and interpersonal skills is essential, as is the ability to work in a fast-paced environment. Bilingual applicants in English and French are encouraged to apply.

Qualifications

• Some experience with operating and troubleshooting PC and IP Networks.
• Prior experience in customer service, either in-person or over the phone is an asset.
• CCNA or Network+ Certifications are an asset but not necessary.

Responsibilities

• Provide technical support to distribution partners, dealers, and installers.
• Assist customers via phone, email, and web with technical difficulties.
• Collaborate with team members to identify trends in customer inquiries.

Skills

Analytical skills

Troubleshooting

Problem-solving

Interpersonal skills

Bilingual (English and French)

Education

Post-secondary degree, certificate, or diploma in computer or other technology fields

Job description

CCTV Direct is a Canadian private company with its head office located in Mississauga, Ontario. CCTV Direct specializes in sales and distribution of security and surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan. We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability. Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support Position Type Full-Time Position Summary

• The Technical Support candidate provides services to the company as follows :
• Provides assistance to customers who encounter technical difficulties while using our products.
• Provides support services to customers via phone, email, web, etc.
• Assist our sales team on projects and respond to pre-sales inquires.
• Collaborate with team members to identify and highlight trends in customer inquiries.
• Report any potential product issues to the Support Manager
• Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities
• The successful candidate has :
• Outgoing with strong teamwork attitude
• Ability to multi-task and adapt to fast-pace work environment.
• Strong analytical, troubleshooting and problem-solving skills.
• Good interpersonal skill, able to manage customer attitudes and emotions.
• Bilingual in English and French would be an asset. Experience
• The successful candidate has :
• Ideally a post-secondary degree, certificate or diploma in computer or other technology fields
• Excellent verbal and good written communication skills
• Some experience in in operating and troubleshooting PC and IP Networks
• Prior experience in customer service either in-person or over the phone is an asset.
• Prior experience in technical support and / or physical security industry is an asset.
• CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario. Monday to Friday only.

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Technical Support Specialist • Mississauga, ON, Canada