Geomatics Technical Support Specialist

Brandt Group of Companies; Mississauga; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading engineering solutions provider in Mississauga is seeking a motivated Technical Support Specialist to join their team. This role is essential in supporting customers with advanced positioning technologies, providing training, troubleshooting, and technical evaluations. The ideal candidate should possess strong technical knowledge, problem-solving skills, and effective communication to enhance customer satisfaction across various industries. Successful candidates will engage closely with sales and product teams to optimize system deployment and user experience.

Qualifications

• Experience providing technical support for positioning technologies.
• Ability to train users on technical systems and best practices.
• Knowledge of machine automation solutions and related software.

Responsibilities

• Provide technical support for positioning technologies including GNSS systems.
• Deliver training and product demonstrations for users.
• Support the sales team with technical evaluations and system setups.
• Work directly with customers to diagnose and implement solutions.

Skills

Technical knowledge of GNSS systems

Problem-solving ability

Strong communication skills

Field experience in technology deployment

Job description

Overview

Brandt is seeking a motivated and technically skilled Technical Support Specialist to join our Engineered Solutions team at our Laval branch. This position plays a critical role in supporting customers and internal teams with the deployment, implementation, and ongoing support of advanced positioning technologies.

The Technical Support Specialist will provide product expertise, technical training, field support, and product testing across a range of innovative solutions including machine automation systems, GNSS technologies, 3D scanning, mobile mapping solutions, robotic total stations, and cloud‑based software platforms.

In this role, the successful candidate will collaborate closely with the sales team, product specialists, and customers to develop effective workflows and solutions that help clients maximize productivity, accuracy, and return on investment from their positioning technology systems.

This position requires a combination of technical knowledge, field experience, problem‑solving ability, and strong communication skills to deliver high‑quality support and training to customers across multiple industries including construction, surveying, and engineering.

Who We Are

Brandt is a customer‑driven company, privately owned and family‑run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder‑to‑shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.
That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Provide technical support and troubleshooting for positioning technologies including GNSS systems, machine automation solutions, robotic instruments, and related software platforms.
• Deliver customer training and product demonstrations to ensure users understand best practices and maximize system capabilities.
• Support the sales team during pre‑sale and post‑sale engagements, assisting with technical evaluations, system setup, and workflow optimization.
• Assist with the testing and evaluation of new products, technologies, and software updates prior to release to customers.
• Develop and refine application workflows and strategies to improve customer productivity and operational efficiency.
• Work directly with customers in the field to diagnose issues, implement solutions, and ensure successful deployment of positioning systems.
• Provide feedback to product management and leadership teams regarding product performance, customer needs, and potential improvements.
• Assist in the development of training materials, technical documentation, and best practice guides.
• Maintain current knowledge of emerging technologies, industry trends, and new positioning solutions.