Technical Support Representative - ON-SITE POSITION - Fishing

Johnson Outdoors Inc.; Welland; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a dynamic team as a Technical Support Representative, where your mechanical aptitude and customer service skills will shine. This role is perfect for individuals who enjoy engaging with customers and providing solutions for outdoor recreation equipment. You will assist consumers with product selection, troubleshooting, and ensure their boating experience is top-notch. With a focus on innovation and teamwork, this position offers a competitive salary, career development opportunities, and a supportive work environment. If you’re passionate about outdoor activities and want to make a meaningful impact, this is the opportunity for you.

Benefits

Competitive salary

Profit sharing

Paid time off

Career development opportunities

Retirement plans

Insurance benefits

Qualifications

• Minimum 1 year in a technical customer support role.
• Strong understanding of technical applications related to boating.

Responsibilities

• Provide pre-sale and post-sale support to customers.
• Document interactions to improve product quality.

Skills

Technical/Mechanical aptitude

Customer service experience

Verbal and written communication skills

Knowledge of Microsoft Office

Education

High school diploma or equivalent

Tools

Computer applications

Job description

Description

This Technical Support Representative position is on-site in our Mankato, Minnesota office.

Check out this video to learn more about what we do:

https://youtu.be/P3S9TQMp_Aw

What you will be doing:

1. Educate effectively with our customers and promote self-serve options.
2. Provide pre-sale and post-sale support to consumers and retail channel partners in the form of product selection based upon their boat size and features, pricing, and troubleshooting advice to install, repair product or direct them to an Authorized Service Provider. Enter orders for replacement parts, repair authorizations, facilitate return process during or after the warranty period. Document the interaction in the appropriate computer application to help drive continuous improvements in process and product quality.
3. Communicate trending topics to Leads regarding Product integrity and Brand integrity.
4. Maintain and monitor personal performance metrics to ensure department KPI's (key performance indicators) are met.

What you will need to succeed:

This position will respond to our US and Canadian consumers who own/operate Minn Kota trolling motors, which are electric powered motors to help maneuver and position the boat for the best fishing experience. No need to be an avid angler or mechanic, but having a Technical/Mechanical aptitude is highly preferred. A high school diploma or equivalent is required. Typically, a minimum of 1 year of experience in a technical customer support role and 2 years of overall customer service experience are required.

• Technical/Mechanical aptitude such as boat rigging requirements, battery power knowledge, boat safety and compliance, knowledge of watercrafts, or similar technical applications.
• Ability to understand resource materials like drawings, specifications, manuals, and communicate clearly via phone/email/chat.
• Excellent verbal and written communication skills.
• Knowledge of Microsoft Office or similar software and strong typing skills.
• Compensation range $19.00 - $31.00 per hour.

About Us:

Our culture:

• Entrepreneurial spirit and innovation.
• Customer-focused and passionate about outdoor engagement.
• Aiming to create meaningful change.
• Valuing initiative, teamwork, and problem-solving.

What you will receive:

• Competitive salary, profit sharing, and pay increases.
• Work/life balance with paid time off and benefits.
• Career development and training opportunities.
• Retirement plans, scholarships, insurance, and more.

All qualified applicants will receive consideration without discrimination. For accommodations, contact [e-mail].

Johnson Outdoors designs and markets outdoor recreation equipment, including brands like Old Town, Ocean Kayak, Minn Kota, and Humminbird. Founded in 1970, it has grown into a global enterprise.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For more rights information, see the Know Your Rights notice from the Department of Labor.