Technical Support Representative (Automotive) On-Site

Concentrix Limited Company; Belleville; On-site; CAD 60,000 - 80,000; Full time

Job summary

Ein globales Unternehmen sucht einen engagierten Technical Support Representative, um Kunden bei technischen Anfragen zu unterstützen. In dieser spannenden Rolle arbeiten Sie in einem dynamischen Team und helfen dabei, erstklassige Kundenerlebnisse zu schaffen. Sie werden Anfragen zu Automobilprodukten bearbeiten, Probleme lösen und mit verschiedenen Abteilungen zusammenarbeiten, um schnelle Lösungen zu finden. Wenn Sie eine Leidenschaft für Kundenservice und Technologie haben, ist dies die perfekte Gelegenheit für Sie, Teil eines inklusiven und unterstützenden Unternehmens zu werden.

Benefits

Medizinische Versicherung

Zahnversicherung

Sehversicherung

401(k)

Bezahlte Freizeit

Bezahlte Lernzeiten

Mitarbeiterempfehlungsboni

Mentorship-Programme

Qualifications

• Mindestens ein Jahr Erfahrung in einer kundenorientierten Rolle.
• Kenntnisse oder Begeisterung für Automobile.

Responsibilities

• Beantwortung von Anfragen zu Automobilprodukten.
• Zusammenarbeit mit Kunden und Support-Teams zur Problemlösung.

Skills

Kundenservice

Problemlösungsfähigkeiten

Technisches Verständnis

Kommunikationsfähigkeiten

Education

High School Diploma oder GED

Job description

Technical Support Representative (Automotive) On-Site

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Job Title
Technical Support Representative (Automotive) On-Site

Job Description
The Advisor II, Technical Support responds to basic to complex inquiries of a technical nature, including hardware/software or other designated client products. This position assists external/internal users of the client's technical products or services by answering questions and solving problems involved in their use.

Location: Belleville, ON

About the Role

Join a global organization that values a people-first, inclusive culture. As a Technical Support Representative, you'll be part of a diverse team supporting well-known brands by delivering exceptional customer experiences and technological innovation.

Responsibilities

1. Respond to escalated automotive-related product questions and concerns promptly.
2. Resolve customer inquiries following standardized processes and referencing internal knowledge bases.
3. Identify customer needs through relevant questions, research, and coordination with other departments for timely resolutions.
4. Collaborate with customers, dealerships, and field support teams to gather necessary information for escalations.
5. Communicate via email, text, or chat, providing follow-up throughout the resolution process.
6. Deliver expert customer experiences with a positive attitude.

Qualifications

• High School diploma or GED; minimum age 18.
• Knowledge or enthusiasm for automobiles.
• Strong customer service skills and enjoyment in helping others.
• Empathetic problem-solving and critical thinking skills.
• Comfortable with computers, internet, and multiple applications.
• Experience in automotive, customer service, or case management preferred; minimum one year in a customer-facing role.
• Residency in Canada.

Benefits

• Salary: $18.90 - $23.63/hour plus performance incentives.
• Benefits include medical, dental, vision, 401(k), paid time off, holidays, and paid learning days.
• Paid training: 3 weeks classroom + 2 weeks hands-on.
• Work hours: Mon-Fri, 9am-9pm.
• Employee referral bonuses, health programs, mentorship, and more.

If you're ready for a new career adventure, apply today and join over 440,000 global professionals at Concentrix.