Technical Support Representative

RBR Ltd.

Ottawa

On-site

CAD 50,000 - 65,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

20 days vacation

Holiday shutdown

Paid sick days

Benefits from day 1

RRSP matching

Bonus program

Fitness reimbursement

Green commuting incentive

EV charging on-site

Donation matching

Weekly lunches

Job summary

RBR Ltd. in Ottawa, ON, is seeking a Technical Support Representative to assist scientists and engineers worldwide by resolving technical inquiries and troubleshooting oceanographic instruments.

This role requires critical thinking, real measurement science knowledge, and proactive communication. You will collaborate with R&D, Production, and Sales to support customers, analyze data, and coordinate instrument servicing, with opportunities for growth in a fast-paced environment and a meaningful

Qualifications

Bachelor's degree in Science, Engineering, or Environmental Science required.
Experience in a customer support or technical role preferred.
Strong verbal and written communication skills needed to clearly explain technical concepts.
Experience analyzing, summarizing, and documenting technical issues.
Proactive problem solver committed to customer success and experience.

Responsibilities

Provide exceptional and responsive technical support via email, phone, and video covering deployment, configuration, sensor methodology, data analysis, and software use.
Coordinate RMAs for repairs or calibrations, including quoting and communicating service plans and timelines.
Improve internal and customer-facing resources such as manuals and procedures for clarity and ease of use.
Collaborate across teams to troubleshoot instruments and prepare detailed failure reports with R&D, Production, and Service teams.
Build deep knowledge of all RBR products to deliver timely and effective solutions.

Skills

Customer support

Technical knowledge

Communication skills

Problem solving

Environmental data analysis

Time management

Tech-savvy

Learning new tools

Education

Bachelor's degree in Science, Engineering, or Environmental Science

Tools

Jira

Confluence

Salesforce

Microsoft Dynamics 365 BC

Front

Job description

Location: Ottawa, ON
Role status: Existing vacancy

About RBR: Making waves since 1973

At RBR, we've been designing cutting-edge instruments to measure our blue planet for over 50 years. Built to withstand the harshest environments on Earth, our instruments are deployed from the ocean's deepest trenches to the polar ice caps, capturing essential data on water temperature, salinity, pH, and more. This data empowers researchers in the global fight against climate change, and our technology supports groundbreaking science with partners like Fisheries and Oceans Canada, Woods Hole, the Scripps Institution, and the British Antarctic Survey.

At RBR, we care deeply about our work, each other, the environment, and the global communities we serve. We value teamwork, continuous improvement, and having fun along the way. From weekly lunches to social events, we're a crew that thrives on complex, exciting challenges that have a meaningful impact on the blue planet! Ready to make waves with us?

About the Role

As a Technical Support Representative at RBR, you will work as part of the Technical Support team to help scientists and engineers worldwide by resolving technical inquiries and troubleshooting oceanographic instruments. This isn't a script-and-close support role, every customer works in a different environment, so you'll need to think critically, apply real measurement science knowledge, and work through problems that don't come with a predefined answer. We're looking for a proactive communicator with a knack for problem-solving and a genuine curiosity for measurement science.

This role would be great for a recent graduate or early-career professional who loves collaborating with R&D, Production, and Sales to best support customers, analyze data, and coordinate instrument servicing. If you thrive in a fast-paced environment and want to make a real impact in ocean science,

What You'll Do:

Provide exceptional and responsive technical support via email, phone, and video, covering topics such as instrument deployment, configuration, sensor methodology, data analysis, and software use
Efficiently coordinate Return Merchandise Authorizations (RMAs) for repairs or calibrations, including quoting and communicating service plans and timelines
Improve and develop internal and customer-facing resources such as user manuals, application notes, and procedures for clarity and ease of use
Collaborate across teams to troubleshoot instruments, investigate technical issues, and prepare detailed failure reports in partnership with the R&D, Production, and Service teams
Build a deep knowledge of all RBR products to deliver timely and effective solutions that support customer research and satisfaction

What You Bring:

Bachelor's degree in Science, Engineering, or Environmental Science
Experience in a customer support or technical role
Strong verbal and written communication skills to clearly explain technical concepts
Experience analyzing, summarizing, and documenting technical issues
Proactive problem solver committed to customer success and experience
Ability to analyze environmental data and troubleshoot scientific instruments
Excellent organizational and time management abilities to handle multiple priorities
Tech-savvy and eager to learn new systems and tools

Nice to Haves:

Experience with Jira, Confluence, Salesforce, Microsoft Dynamic Business Central, Front, or similar tools
Background in Oceanography or Environmental Science
Experience writing technical documentation and communications
Familiarity with calibrating or repairing scientific instruments

Salary range: $50,000-$65,000

The final salary and job level will depend on your experience and qualifications. We know great talent shows up at different points in a career - whether you're earlier in your journey or bring senior-level experience, we encourage you to apply. Depending on fit, the role level may shift accordingly.

Why you'll love working at RBR

20 days of vacation, plus a company-wide holiday shutdown and paid sick days

Benefits from day 1 & RRSP contribution matching

Bonus program

Annual fitness reimbursement program

Greener commuting incentive program (bike-to-work, carpool, or transit passes)

EV reimbursement program + on-site charging stations

Charitable donation matching

Weekly lunches (on us!)

Team events and social activities

Collaborative, supportive work environment

Work alongside passionate experts spanning multiple disciplines

Direct impact on climate science and ocean research

At RBR, we celebrate and support diversity in our workplace. As an equal-opportunity employer, we welcome people from all backgrounds and aim to find the most talented person for each role. Accommodations are available upon request at every stage of the selection process.

AI statement: At RBR, we may use artificial intelligence (AI) tools during parts of our hiring process. These tools may be used to support note-taking, scheduling, and/or organizing candidate information. Final hiring decisions are made by our people.

Why join us

Purpose-driven customers – Partner with organizations making a meaningful difference in science, sustainability, and the world
Make a real impact – Contribute to a business that's growing internationally and whose products are used in groundbreaking climate science, resource management, and exploration
Innovative and supportive culture – Work in a collaborative environment where sales, engineering, production and the rest of our teams work together to drive success
Travel to some of the world's leading research labs and coastal sites, supporting customers who are working to understand and protect our planet

The RBR mindset