Technical Support Representative

Normet Group; Lively; On-site; CAD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a proactive individual to engage with customers and promote cutting-edge Ground Control and Injection products. This role involves building strong relationships, providing technical solutions, and conducting training sessions to enhance brand awareness. The ideal candidate will have a technical degree in civil engineering or mining, alongside strong communication skills and a commitment to safety. Join a forward-thinking team dedicated to transforming the industry into a more sustainable future.

Qualifications

• Experience with Ground Control Products and Injection products.
• Knowledge of concrete and shotcrete materials is advantageous.
• Experience in detailed report writing.

Responsibilities

• Target and engage new and existing customers to promote products.
• Conduct presentations to educate stakeholders about offerings.
• Ensure ongoing sales and maintain high customer satisfaction.

Skills

Responsiveness

Organization

Interpersonal Skills

Attention to Detail

Financial Acumen

Strong Communication Skills

Proficiency in English

Proficiency in French

Proficiency in Spanish

Proficiency in Portuguese

Education

BSc in Civil Engineering

BEng in Mining Engineering

Job description

Company Overview

We are a fast-growing and innovative company with a mission to lead the transformation into a more digital and sustainable tomorrow. We are Normet, a courageous, committed, and caring company where everyone has the courage to shine.

Key Responsibilities

Project/Customer Engagement

• Target new and existing customers to build a strong network of industry contacts and actively promote and sell the full range of Rock Reinforcement, Injection, and Ground Control support products.
• Maintain and develop relationships with customers through understanding technical requirements via early engagement, meetings, and technical sessions with operators, contractors, and designers.
• Identify support requirements and collaborate with the broader Normet team and industry partners to provide leading solutions.
• Be responsible and proactive on-site with testing and demonstrating solutions.
• Engage with the technical team to provide feedback, develop technical solutions, and enhance the company's technical competence globally. Assist with day-to-day operations such as warehousing, R&D, and tool maintenance.
• Ensure ongoing sales with existing customers and maintain high customer satisfaction.
• Support the company's HSEQ initiatives.
• Travel nationally and internationally for training and project activities.

Marketing and Brand Promotion

• Conduct presentations and sessions to educate site engineers, contractors, and stakeholders about Normet’s offerings.
• Provide training for internal teams and external customers.
• Monitor market and competitor activities and report findings.
• Manage marketing campaigns to strengthen the Normet brand in this sector.

Qualifications and Experience

• Experience with Ground Control Products (Rock Bolts, Cables, etc.) and Injection products (Consolidation, Water Management, Fill).
• Knowledge of concrete, shotcrete, and other cementitious materials is advantageous.
• Experience in detailed report writing.
• Higher technical education such as a civil engineering or mining degree (BSc/BEng).
• Based in the Sudbury area.

Compliance & Authority

Employees are responsible for:

• Protecting their health and safety and that of others.
• Complying with safety policies, procedures, and work practices.
• Wearing appropriate PPE.
• Understanding relevant SOPs for equipment and machinery.
• Reporting safety issues or emergencies.

Skills & Competencies

• Responsiveness, organization, and interpersonal skills.
• Attention to detail and financial acumen.
• Strong communication skills in English; proficiency in French, Spanish, or Portuguese is a plus.
• Ability to work independently and in teams; flexible and versatile.

Additional Qualifications

• Experience with Ground Control and Injection products.
• Knowledge of cementitious materials is an asset.
• Experience in report writing.
• Recent graduate with a technical degree such as civil engineering or mining.
• Based in the Sudbury area.

Come and share your courage to shine with us!