Technical Support Officer (SBZ/ North/ School Environment) - 1 year contract

People Advantage; Alberta; On-site; CAD 50,000 - 70,000; Full time

Job summary

A technology support company in Alberta is seeking a Technical Support Officer to manage lab environments and provide IT support for educational programs. Candidates should possess a diploma in Digital Media or related fields, with strong skills in digital content creation and IT. The position involves setting up labs, performing system maintenance, and troubleshooting network issues. This is a one-year contract role with opportunities for professional growth.

Qualifications

• Minimum Diploma qualification in relevant fields.
• Hands-on experience in digital content creation and IT support.
• Ability to manage both Mac and PC platforms effectively.

Responsibilities

• Setting up and maintaining Mac and PC labs for classes.
• Supporting classroom activities and ensuring safe use of lab equipment.
• Performing system maintenance and network troubleshooting.

Skills

Digital content creation

IT support

Strong communication

Microsoft Office

Adobe Creative Suite

Microsoft SharePoint

Video production

Organizational skills

Education

Diploma in Digital Media or related field

Job description

Overview

Technical Support Officer (SBZ/ North/ School Environment) - 1 year contract. Join the School of Business as a Technical Support Officer and play a vital role in supporting both full-time and continuing education programs.

Responsibilities

• Setting up and maintaining Mac and PC labs for classes and events
• Supporting classroom activities and ensuring safe use of lab equipment
• Performing system maintenance, software updates, and network troubleshooting
• Assisting with multimedia tasks such as video shooting, editing, and design work
• Managing lab bookings and reporting monthly utilisation
• Coordinating with vendors for equipment servicing and maintenance
• Handling procurement processes and conducting bi-annual stock takes
• Supporting administrative tasks and school-wide projects or events
• Ensuring compliance with QEHS guidelines and procedures
• Providing ad-hoc support as directed by the Supervisor

What Are We Looking For?

• A minimum Diploma qualification in Digital Media, Multimedia, Infocomm Technology, or IT-related fields
• Hands-on experience in digital content creation and IT support
• Strong communication and administrative skills
• Proficiency in Microsoft Office, Adobe Creative Suite, and Microsoft SharePoint
• Ability to manage both Mac and PC platforms effectively
• Experience in video production and post-editing is a plus
• Familiarity with lab operations and equipment maintenance
• A collaborative mindset and ability to work independently
• Strong organizational skills and attention to detail
• Commitment to safety and procedural compliance

We regret that only shortlisted candidates will be notified. Thank you.

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EA Personnel Name: Woon Pei Chyi (Jess)
EA Personnel No: R23119229
EA LicenseNo:11C3955

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