Technical Support Manager (9767)

The Bridger Group; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

An innovative global building products manufacturer is seeking a Technical Support Manager to lead their warranty and technical support operations. This role involves overseeing a team and ensuring customer satisfaction while managing the complexities of the HVAC industry. The ideal candidate will have over 10 years of experience in after sales support, a strong technical background in HVAC systems, and the ability to read construction and schematic drawings. Join a forward-thinking company that values customer relationships and continuous improvement in a dynamic market environment.

Qualifications

• 10+ years of experience managing after sales support teams.
• Strong technical knowledge in the HVAC industry.

Responsibilities

• Manage warranty and technical support workflows.
• Coordinate field training and delivery issues.

Skills

Technical Support Management

Customer Service

HVAC Knowledge

Team Leadership

Job description

Who They Are
We are retained by one of our clients who is a $300M global building products manufacturer that is a market leader for their product category. They are constantly innovating new product lines and have access to 240 service partners globally! They are looking for a Technical Support Manager to oversee their warranty and technical support workflows as well as a team of six direct reports. They are most interested in someone that has experience in the commercial HVAC space and has a natural sense of urgency to help your customers.

What You'll Do

• Manage warranty and technical support flows
• Handle field training, warranty, and delivery issues that require coordination between field and factory
• Support drive for increased growth while sustaining high levels of customer satisfaction

What You'll Need

• 10+ years of experience of building and managing an after sales support team and infrastructure
• Strong technical knowledge of products and systems in the HVAC industry
• Ability to read construction drawings, layouts and electrical, hydraulic schematics